Overview

A Cloud Program Director is a senior-level professional responsible for overseeing cloud computing professional services programs for Enterprises. This role demands a deep understanding of cloud technology, leadership skills, and the ability to manage complex projects and teams. The ideal candidate will have a blend of program management, technical expertise and business acumen, ensuring that cloud programs are delivered successfully.

Key Responsibilities

Strategic Planning and Execution: Oversee the planning, execution, and delivery of cloud projects, ensuring they are completed on time and within budget.

Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction with the services provided.

Leadership and Team Management: Lead and mentor a team of cloud engineers, architects, and project managers. Foster a collaborative and innovative work environent to drive successful cloud initiatives.

Maintains a consistent and prioritized view of all problems related to a program and actively captures and monitors problems that externally influence a program.

Guides program teams and related project managers in selecting methods, techniques, and evaluation criteria for obtaining results.

Develops and manages programmatic risk management plan including issues, risks, likelihood, mitigation strategies, mitigation resource needs, and timeframes.

Resource Management: Allocate and manage resources effectively to ensure project success and optimal utilization of team members.

Vendor Management: Manage relationships with cloud service providers, ensuring that the organization receives optimal service and support. Negotiate contracts and service level agreements (SLAs) to meet business needs.

Budget Management: Oversee the cloud program's budget, ensuring that financial resources are allocated effectively. Monitor spending and make adjustments as necessary to stay within budgetary constraints.

Risk Management: Identify potential risks associated with cloud initiatives and develop mitigation strategies. Ensure compliance with industry standards and regulatory requirements.

Stakeholder Communication: Communicate progress, challenges, and successes to senior management and other stakeholders.

Innovation and Improvement: Stay current with emerging cloud technologies and industry trends. Continuously seek opportunities to improve cloud infrastructure, processes, and practices.

Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field. A master's degree or relevant certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect) is preferred.

Experience: At least 10 years of experience in IT, with a minimum of 5 years in cloud computing and program management. Proven track record of leading successful cloud projects and teams.

Technical Skills: In-depth knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and related technologies. Familiarity with DevOps practices, containerization, and microservices architecture.

Leadership Skills: Strong leadership and team management skills, with the ability to motivate and inspire a diverse team. Excellent communication and interpersonal skills.

Analytical Skills: Strong problem-solving and analytical skills, with the ability to make data-driven decisions. Experience with cloud cost optimization and performance monitoring tools.

Project Management: Proficiency in project management methodologies (e.g., Agile, Scrum) and tools (e.g., Jira, Trello). Ability to manage multiple projects simultaneously and prioritize tasks effectively.

Business Acumen: Understanding of business processes and how cloud technology can drive business value. Ability to align technical initiatives with strategic business goals.

Key Responsibilities:

Ensures executive stakeholder engagement through effective escalation management to assist in problem resolutions as appropriate even when outside of immediate organization and role.

Maintains a consistent and prioritized view of all problems related to a program and actively captures and monitors problems that externally influence a program.

Guides program teams and related project managers in selecting methods, techniques, and evaluation criteria for obtaining results.

Develops and manages programmatic risk management plan including issues, risks, likelihood, mitigation strategies, mitigation resource needs, and timeframes.

Highly effective at sourcing solutions across program teams.

Knowledge:

Expert-level knowledge of the project lifecycle

Expert-level knowledge of industry competitors, products, trends and technology

Expert-level knowledge of company's objectives and strategies

Education:

Bachelor's Degree required, preferably in field related to role.

At the manager’s discretion, additional relevant experience may substitute degree requirement

Experience: (Must Have)

15+ years of experience in the required role, with a strong background in delivering professional services projects and programs within large-scale consulting firms.

Experience working on Cloud Migration and Transformation projects (AWS, Azure and GCP)

Travel

Occasional travel, less than 20%.

Physical Demands:

General office environment.

Moderate levels of stress may occur at times.

May require long periods sitting and viewing a computer monitor.

No special physical demands required.

Schedule flexibility to include working a weekend day regularly and holidays as required by the business for 24/7

Sponsorship:

This role is not eligible for work sponsorship

Candidates needs to be legally allowed to work in the US for any employer

Certification:- Nice to Have

PMP (Project Management Professional)

PgMP (Program Management Professional)

Certified Scrum Master (CSM) / Certified Scrum Professional (CSP)

SAFe Program Consultant (SPC) / SAFe Agilist (SA)

The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.

•The anticipated starting pay range for Colorado is: $171,400 - $228,500

•The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $187,500 - $250,000

•The anticipated starting pay range for California, New York City and Washington is: $205,600 - $274,100

Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location.

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

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