Customer Service Representative

Instant Teams is searching for our next long-term Customer Service Representative to join out team assisting in providing information, service, and assistance related to pension and health & welfare plans. This includes taking inbound calls and working on client requests via a variety of channels. The position is responsible for special tasks and projects as assigned.

Pay Rate: $18/hour
Post-Training Schedule: Monday - Friday 8:30am - 4:30pm EST  (1 hour lunch) with flexibility to assist up to 8pm ET as needed 
Training: 

• Onboarding Training: Monday - Friday  9am - 5pm EST (1 hour lunch) for 2-3 weeks. 
• Three additional trainings must be completed to take on the full range of calls you will assist within this position. Complete training will not be completed until 12-18 months after starting (~ Spring 2026). More details can be provided on this during the interview process. 

This position is fully remote. 

Day in the Life

• Provides customer service assistance for situations regarding simple requests as defined in training. Responsible for maintaining high standards of quality and courtesy.
• Routinely suggests opportunities for improvement and supports the execution of such improvements.
• Utilizes system(s) and other department resources to obtain the necessary information to answer questions and provide information; documents all activity and maintains accurate records of all referrals.
• Accesses the system(s) in order to obtain necessary information to answer questions and provide information to customers and various company personnel. Ensure changes, corrections, or other actions on the system are documented and records maintained.
• Responds to webmail inquiries within delegated authority.
• Initiates changes, corrections, or other actions in the system(s) within delegated authority.
• Prepares reports and similar documents; ensures that information is fully researched and accurate.
• Develops effective working relationships with customers, whether an external customer or an employee from another location or functional area.
• Aids other Client Service Representatives and department staff; performs other administrative and processing tasks as requested such as but not limited to sending correspondence, paperwork, and forms to plan participants and sponsoring employers; assists in training new and/or temporary staff.
• Maintains effective working relationships with both internal and external clients.

Must Haves

• 6-months of customer support experience
• Excellent communication (both verbal and written), interpersonal, and organizational skills.
• Proven ability in judgment and handling angry/irate customers.
• Ability to expeditiously process quality transactions and provide follow-up as necessary.
• Ability to work as a team member and achieve team goals in a “client-focused” environment.
• Pension and/or medical background a plus, not required - the material is teachable

Due to specific position requirements, we cannot hire from the following locations for this opportunity: OCONUS | Rhode Island | Montana | California | Seattle, WA | Denver, CO
MST and PST timezones are preferred but not required!

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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Notes

Other Duties

This is not necessarily a complete list of responsibilities, skills, duties, or requirements associated with the job. While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change, (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments.)

EEO and Harassment Statement

Instant Teams provides equal employment opportunities (EEO) to all applicants, contractors, and employees without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Instant Teams expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Instant Teams’ contractors and employees to perform their job duties may result in discipline up to and including discharge.

About Us

As a customer experience (CX) marketplace, Instant Teams partners with nation's top brands and companies through a suite of talent solutions that range from building out remote support teams to identifying a direct hire - all by sourcing from their remarkable and diverse talent community. As a mission-centric company, they have a proven track record of generating thousands of remote job opportunities and have significantly improved the financial well-being of military families, generating over $40 million in economic impact.