Client Success Agent (Fully Remote After Training)

Who We Are 

The Facilities Group of companies provide a comprehensive suite of janitorial and maintenance services to a variety of industries, including healthcare, education, logistics, finance, commercial, and industrial facilities. Our principle of providing best in class service not only guides how we treat our clients but is also the foundation of our company culture. We understand the importance of culture for our employees and believe in creating an empowering professional environment with a sense of community and opportunity. 

Job Summary: 

What We Are Looking For 

This is a professional position for operational activities Customer Account(s) and is responsible for resolving customer service issues, monitoring provider activity and assignments, negotiations of service rates, and ensuring service contract compliance. This position works cooperatively with customers, independent service providers and internal departments. This is not a sales position eligible for commissions. 

This is a fully remote role after completion of training in Moorestown, NJ.  

Schedule Available: 

•  2:00PM -12:00AM
•  4 Days a week 

Proficiencies: 

• Adaptable and able to work in a fast-paced environment.
• Demonstrates attention to detail and accuracy.
• Possess excellent time management skills.
• Speaks clearly and informatively.
• Ability to multi-task.
• Influencing; self-motivating.
• Meet or exceeds deadlines.
• Flexibility and overnight travel may be required.
• Fully remote after training, onsite training required. 

Education/Experience: 

One year working experience in managing small to mid-size customer service contracts in the janitorial or floor care industry is qualifying and/or any equivalent combination of training and experience that provides the required knowledge, skills and abilities is qualifying. 

To perform this job successfully, an individual should have: 

Intermediate knowledge of MS Office products, 

Excellent organization skills 

***The Facilities Group is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it’s about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together. 

***Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of The Facilities Group to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The Facilities Group also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team 813-425-1985. 

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