Senior Solution Expert

Description

Cellebrite’s (Nasdaq: CLBT) mission is to enable its customers to protect and save lives, accelerate justice, and preserve privacy in communities around the world. Cellebrite is a global leader in Digital Intelligence solutions for the public and private sectors, empowering organizations to master the complexities of legally sanctioned digital investigations by streamlining intelligence processes. Trusted by thousands of leading agencies and companies globally, Cellebrite’s Digital Intelligence platform and solutions transform how customers collect, review, analyze and manage investigative digital data in legally sanctioned investigations.  

As a Solution Expert, you will be responsible for promoting usage and adoption of Cellebrite solutions while supporting our customers in their investigative missions. You will work closely with our customers and ensure adaption and customer satisfaction from our solutions. Solution Experts will provide technical know-how, expertise, and training to customers to make them successful and realize the value of our solutions. Solution experts will generate customer facing content, facilitate webinars and present in industry and company events. As part of their role, the Solution Experts will serve as the go-to for solution expertise, workshops, webinars, investigative forensics research, and engagement.

Responsibilites:

• Must know the company’s products inside and out with understanding of all functions, main value points, and solution roadmap.
• Lead customer’s journey from deal closure to renewal: Help customers plan and define the best ways to utilize Cellebrite’s solutions and services to match their investigation missions. Lead and execute 1 to 1, 1 to few and 1 to many engagements with customers with the purpose of enhancing value realization and success of customer’s objectives.
• Engage in Investigative techniques research and activities to shed light on our blind spots and share findings with Cellebrite team and with customers
• Identify areas for improvement within Cellebrite’s solutions to address gaps in customer workflows.
• Ensure a high level of customer focus (internally and externally) with care and attention to customer priority issues and appropriate levels of customer communications.
• Work closely with Cellebrite’s sales/account managers to share customer issues, needs, growth opportunities, etc.
• Work closely with Cellebrite R&D and Product Team to share feedback and keep up to date on the solution roadmap
• Lead IU focused customer engagements by conducting thought leadership presentations through webinars, workshops, keynote talks, and blog posts
• Engage with key decision makers in investigative units to enable IU focused solutions

Requirements

• Experience working as an Investigator with Law Enforcement and/ or Governmental Agencies – a major advantage.
• 3–5 years of experience in Customer Success / SE or other customer-facing roles – plus
• Strong analytical skills and demonstrated creative problem-solving approach
• Experience in court testimony – plus
• Experience working in a global environment

Cellebrite is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.