Design Producer - Intermediate Level

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are seeking a dedicated Design Producer for our Membership & Growth office.

The Design Producer applies demonstrated knowledge in human-centered design management to guide high-performing teams through the design lifecycle, orchestrating the work of cross-functional teams to facilitate the design vision for simple to moderately complex Member and Employee experiences in a data informed, agile environment. With guidance, participates in continuous organizational improvement and facilitates operational excellence in the planning, execution, and delivery of programs and multi-track project intended to accomplish strategic business goals and objectives.

This position can work remotely in the continental U.S. with occasional business travel.

What you'll do:

• Partners with direct supervisor to serve as primary point of contact for enterprise and business partners and stakeholders to define the business and design requirements for simple to moderately complex projects.
• Evaluates, plans, and organizes work and resources for the execution of design solutions from concept to production release, responsible for the achievement of quality targets and project milestones within established timeframes and budget.
• Coordinates team meetings, rituals, and activities to keep project efforts on track.
• Contributes to the alignment of stakeholders across projects, teams, and functions by identifying and responding to stakeholder needs and coordinates approvals with cross-functional partners and stakeholders.
• Coordinates design research and contributes to the creation of design solutions by generating ideas and creating design artifacts informed by demonstrated, foundational knowledge in human-centered design process and methodologies. 
• Facilitates design solutions through appropriate quality and compliance controls and check points and contributes to the development or continuous improvement of design processes, procedures, standards and guidelines to optimize organizational performance in the delivery of business value to members and employees.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 2 years of experience with business analysis or project and program management in a relevant design field, such as User Experience or User Interface Design, Digital Product Design, or Web Design.
• Developing facilitation, negotiation and consensus building skills.
• Developing written, verbal and presentation communication skills.
• Developing experience with Program and/or Project Management methods and tools.

What sets you apart:

• Familiarity with UX/UI best practices.
• Familiarity with user onboarding experiences and loyalty rewards design.

Compensation range: The salary range for this position is: $69,920 - $133,620.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.