Collections Supervisor

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manages most complex overdue account balances that are fully or partially unpaid.
• Develops and analyzes reports to identify problems and trends in Revenue Management and with staff productivity.
• Acts as a resource to subordinate personnel to resolve escalated inquiries with accounts.
• Communicates directly with collection agencies, payors, government agencies and/or attorneys to resolve outstanding collections issues.
• Monitors collections activity and develops necessary corrective action to resolve deficiencies.
• Ensures Apria is in compliance with all legal and regulatory requirements.
• Ensures customer inquiries are resolved in a timely manner.
• Tracks trending payor issues and elevates as appropriate.
• Interfaces with payors to resolve issues.
• Performs other duties as required.

SUPERVISORY RESPONSIBILITIES

• This position supervises all subordinate employees of the department and is responsible for the performance management, hiring, and discipline of subordinate employees within the department.
• Typically supervises up to 25 Nonexempt Collection employees

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• Four year college degree or equivalent experience is required.
• Three years of related experience, with one year in a lead or supervisory capacity, is required.

Certificates, Licenses, Registrations or Professional Designations

• N/A

SKILLS, KNOWLEDGE AND ABILITIES

• Business Acumen
• Ability to work with large data sources to identify trends and results
• Communication Proficiency
• Personal Effectiveness/Credibility

Computer Skills

• Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word

Language Skills

• English (reading, writing, verbal).

Mathematical Skills

• Intermediate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

Other Skills

PHYSICAL DEMANDS

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.

WORK ENVIRONMENT

Work is performed in an office setting with exposure to moderate noise.

TRAVEL

Occasional travel as required.

OTHER INFORMATION

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position.