VCE Program Coordinator

About Children’s Minnesota

Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org.

Children’s Minnesota is proud to be recognized by Modern Healthcare as one of 2023’s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry.

Position Summary

The Value and Clinical Excellence (VCE) and Families as Partners (FAP) Coordinator acts as a central resource to enhance collaborations and partnerships with patients, families, and employees throughout Children's Minnesota. The VCE and FAP Coordinator is responsible to conduct, coordinate and monitor activities and initiatives within the VCE department and responsible for the organization of services and systems necessary to incorporate patient and family voice into decision making at Children's Minnesota and to connect work to impact. Assumes day to day responsibility and oversight for the operations and continuous improvement of the Families as Partners program.

Location (e.g. remote or on-site ): Hybrid

DHS Background Study Required? Yes

License/Certification/Registration required? No

Education:

• Associate's degree required
• Healthcare related degree preferred
  
  

Experience:

• Professional experience in health care related field preferred
• Professional experience in health care quality domains preferred
• Experience leading projects and/or programs required
• Knowledge of continuous improvement principles and methodologies required
• Experience in training or educating staff/volunteers/interns/families preferred
• Experience working with multi-disciplinary teams required
• Experience working with families in a medical setting is required, pediatrics preferred
• Experience speaking to groups, leading special events and/or coordinating events preferred
• Experience and/or training in equity and inclusion work preferred
  
  

Knowledge/Skills/Abilities:

This position exists to coordinate and execute efforts across the VCE department and provide program development and evaluation, direction, management and program promotion for the Families as Partners Program thus facilitating input from our patient families to help make the Children's Minnesota care experience better.

• Verbalizes and demonstrates strong understanding of the concepts of patient- and family-centered care and core patient experience tenets
• Demonstrates independent work initiative and tactical execution
• Demonstrates ability to problem solve with creative, sustainable solutions for project or process improvement
• Demonstrates effective leadership, program management, change management, planning, solving of complex problems, and organizational skills including but not limited to:
• Change leadership ability
• Diversity leadership
• Analytic and evaluation skills
• Influence skills
• Verbal and written communication skills
• Interpersonal skills necessary to communicate effectively with various personnel and families
• Comfortable with public speaking
• Ability to train others in new initiatives
• Group facilitation skills
• Conflict management skills
• Goal setting and prioritization ability
• Intermediate to advanced Office 365
• Ability to navigate databases and/or applications (i.e. NRC, Midas, Avo MD, RL6, etc.)
• Ability to maintain a flexible work schedule that may include evenings and weekends
  
  

Physical Demands

Please click here to view the Physical Demands

The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. When determining individual pay rates, we carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, internal equity and organizational needs.

In addition to your salary, this position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions that require night, weekend or on-call work may be eligible for shift differentials or premium pay.

All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification.

Children’s Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.