Help Desk Tier II

Help Desk Tier II
Remote
15-Month Contract (Potential for Extension & Permanent Placement)
Pay Rate: 25-35/hr

Job Description:
The D365 CRM Support Specialist is responsible for providing technical support, troubleshooting, and system management for Microsoft Dynamics 365 Enterprise CRM and other connected enterprise applications. This role will focus on resolving user issues, managing support tickets, conducting system testing, and delivering training. The ideal candidate will have experience in enterprise application support, service desk operations, and user training to ensure smooth system performance and enhance user experience.

Required Skills:
• 2-5+ years of experience in customer support or application support
• 1+ years of hands-on experience with Microsoft Dynamics 365 (D365)
• Experience with ticketing systems
• Strong troubleshooting and problem-solving skills
• Ability to train and educate end users on system functionality and best practices
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)

Bonus/Soft Skills:
• Experience in executing test cases for software requirements
• Experience with ServiceNow ticketing system
• Ability to define and document business processes and user needs
• Prior experience in non-profit environments is a plus



Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.

Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.

Over the last few years thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At the ConsultNet family of companies, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold.

Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at www.consultnet.com .

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