Title Resolution Specialist

About Us

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

About The Team

As a global company, our corporate teams support billions of dollars in equipment sales every year.

In joining our corporate services teams, you will be ensuring the business runs smoothly in your respective verticals and supporting the overall business to achieve our core objectives.

Every day your work will make a difference in the way we run our business and the in the way customers interact with us.

Job Description

The Title Resolution Specialist is responsible for securing all necessary documents for vehicle title ownership transfer outside the standard process. This includes, but is not limited to title problem files and aging inventory. Tasks include investigating title delay by obtaining transferable documents, identifying solutions, and administering appropriate processes, resulting in compliant sale documents. Communication with customers and vehicle owners, resolving problems and discrepancies, answering inbound phone calls, sending emails, and providing excellent customer service are also required. Compliance with state and/or buyer requirements is essential.

Responsibilities

Researches missing and/or incorrect title paperwork and determine proper resolve in a timely manner

Provides a variety of customer support services through the mail, email, telephone and direct personal contact

Reviews and enters in title work for all customers

Completes assigned specialized inventory reduction tasks for customers and provides regular updates to sales and account management

Working with title center leadership to identify areas of opportunity and process improvement

Communicates with customers via email or verbally to handle title issues daily and prepares bi-weekly inventory analysis for providers and management

Completes application to transfer title ownership

Record information from titles received from the state into the IAA operating system

Stays current with title/salvage laws in multiple states

Responds to customer questions, complaints and requests

Resolves problems encountered in the effort to transfer title ownership

Performs word processing assignments, filing and related clerical duties

Follows well-established procedures and under close direction of supervisor

Assists with other office functions as needed

Immediately reports all violations of company policy to a supervisor or manager

Protects and preserves confidential, personal customer information received and adheres to state and company records retention policies and procedures

Ability to research and prioritize projects

Will be required to send out daily correspondence by FedEx or USPS

Perform other duties as assigned

Qualifications

1-2 years State/National title processing experience

2-3 Years Previous knowledge in title and salvage title requirements

Maintaining customer databases

Proficient in MS Office Suite; Outlook, Word, Excel, PowerPoint

Typical Field Office Environment