UK SMB Field Sales Team Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Description

What is the purpose of this Role?

• Develops profitable new through sales of payment services and management of customer accounts. 
• Identifies business opportunities based on knowledge of clients, markets, products and services. 
• Leads a team responsible for making sales presentations to existing and prospective clients informing them of benefits of using the organization’s products and services to meet their needs. 
• Develops and maintains stakeholder relationships within bank partnerships to maintain an effective referral network to promote sales. 

Which jobs(s) does this Role report to?

Direct line reporting:  Head of UK SMB Field Sales

Which jobs(s) and the number of staff reporting to this Role?

Direct line reporting:  Yes

Fitness & Probity

This role is a ‘controlled function’ as defined by the Central Bank Reform Act 2010 Regulations 2011.

1. Accountabilities for your role - what are you expected to do?

This role requires an independent and confident person who will be responsible for the following tasks:

• Building and then leading a sales team responsible for the sale of payment services within the UK SMB market.
• Develops relationships with industry associations and builds a referral infrastructure (e.g partners, marketing etc) to support their team in generating sales.
• Makes sales directly and/or through assigned sales team to customers and/or prospects.
• Develops revenue, customer, and market share objectives for an assigned staff and market area.
• Establishes and achieves sales and budget goals and marketing strategies for the products/ services sold. Maintains and develops profitable relationships with customers.
• Identifies and monitors market trends and competitors actions in order to gain the competitive advantage.
• Develops and administers the annual budget for an assigned area.
• Recruits, trains, motivates, and provides daily management of sales team.

2. Competencies for your Role - how are you expected to behave?

1. Collaboration

• Foster a culture of teamwork by actively promotoing cross functional collaboration between sales and other departments such as Marketing, Credit and Risk, Sales Enablment and Account Management teams to drive revenue growth and improve customer satisfaction.
• Lead by example in building strong relationships with internal stakeholders, encouraging open communication abd facilitating joint problem solving to address customer needs and opportunities.
• Organise and lead regular team meetings ensuring alignment on goals, sharing best practices, and providing ongoing feedback to enhance performance and maintain a collaborative work environment.
• Build partnerships and promote a culture of teamwork to drive one U.S. Bank.

2. Customer Centricity

• Develop and implement customer focused sales strategies by deeply understanding client needs, ensuring tailored solutions, and tconsistently delivering exceptional service to drive long-term relationships and loyalty.
• Empower the sales team to priortise customer satisfaction by actively listening to feedback, addressing concerns promptly, and identifying opportunities to exceed expectations at every touchpoint.

3. Drive for Results

• Set clear, measurable sales targets and motivate the team to consistently achieve and exceed performance goals through effective coaching, accountability, and performance tracking.
• Continuous reflection and analysis of sales data and market trends to identify opportunities for improvement.
• Ensure the team remains focus on high impact activities
• Foster a results orientated culture by celebrating achievements, addressing obstacles proactively, and ensuring the team remains agile and responsive to changing business needs and opportunities.

4. Inclusion

• Champion an inclusive sales culture by promoting diversity, equity and inclusion within the team, ensuring all voices arw heard, respected, and valued while fostering a collaborative environment that encourages diverse perspectives and ideas.

5.  Risk

• Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.

6.  Ethics and Trust

• Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity

3. Other Competencies for your Role - what are you expected to know?

• Results Orientation 
• Commercial Acumen
• Influence and Persuasion
• Initiative & Pro-activity
• Sales forecasting
• Mediation and negotiation skills
• Advocate for the customer
• Relationship Building
• Interpersonal Skills
• Organisational Awareness
• Planning & Organising
• Performance Management
• Pipeline generation
• Training and Coaching ability
• Award and Recognition focused
• Team orientated
• Cross functional awareness and communication

No Technical Competencies required for the role

4. Qualifications Required to perform your Role?

• Thorough knowledge of sales and sales strategies
• Experience in building sales teams and channels desired
• Demonstrated new business development and relationship management skills
• Thorough knowledge of banking products/services, banking operations, and current market trends
   

5.  Control Function Disclosure

This role has been identified as a Controlled Function (“CF4 & CF7”) under the Central Bank of Ireland’s Fitness & Probity Regime.  Accordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the Fitness and Probity Standards.  Applicants agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the Fitness and Probity Standards and that you will provide the Company with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that the Company requests for that purpose.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.