Account Executive

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

Join our team for the opportunity to:

👩🏼‍💻Work with smart, passionate people every day

💪 Get extreme ownership over your work and results

🧠 Be treated like the expert you are

About the team

The Account Executive team is part of the Sales Team at Gorgias. We are the conversational AI platform built for ecommerce, driving sales and resolving support inquiries. Our team focuses on selling our primary product offerings to prospective new customers in an inbound capacity. In this highly consultative role, you will be at the forefront of innovative tech solutions and your skills will be instrumental in driving revenue in Germany.

You will join a well-established team of high quota attainers and well-established track record of success (currently listed in the top 10% of sales organizations according to RepVue!)

What You'll Do

• As part of our Account Executive team, your role will be selling our primary product offerings to inbound leads.

• You will be in a sales role, hold a quota and be responsible for optimizing your own process to hit that quota

• You will own the sales process from inbound discovery call, through demo and closing process

• You will have inbound leads sourced by Partnerships and Marketing teams

• You will work collaboratively with the sourcing partners to take deals from interested prospects to paying customers.

Who You Are

• 2-3 years of sales experience as an Account Executive or selling directly to e-commerce brands in a closing role

• Demonstrated success in a fast-paced and high-volume sales environment

• Proven track record of meeting and exceeding quota

• Proficient in both German and English

• Tech Savvy, you will act as a solutions consultant that can speak to how our products can help improve the CX experience and drive revenue

• Selling is something you love doing, you want to be coached and further develop your sales skills

• Ability to understand complex ideas and automate processes

• Active listener who can identify opportunities and leverage them

• Strong ability to move fast and get things done

• Outstanding verbal, written, and presentation skills in English

Nice to Have

• Track record of meeting and exceeding quota

• Proven ability to prospect and develop a pipeline

• Experience with selling SaaS or e-commerce clients

• Experience working with e-commerce

Perks & Benefits

• 💻 MacBook Pro

• 🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)

• 🏥 We provide private health insurance and retirement pension

• 💆🏻‍♀️ Work from home stipend (working from home should feel breezy)

• 📚 Annual learning stipend (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats! (Here is the photo album from our last company retreat in Mexico in 2022, when we were a total of 200 people!)

More cool things to know about Gorgias... 😁

• Raised our Series C-2 for $29M in May 2024

• We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score

• Hear directly from customers why they love Gorgias  

• Meet the team and explore other jobs!

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Diversity, Equity, and Inclusion at Gorgias

At Gorgias, we’re dedicated to creating a diverse, inclusive, and equitable workplace where everyone is valued. We provide equal opportunities without discrimination based on race, gender, age, disability, or any characteristic protected by law.

We also recognize that individuals from diverse backgrounds—especially women and underrepresented groups—may hesitate to apply if they don’t meet every requirement. If this role excites you and you’re eager to grow, we strongly encourage you to apply, even if you don’t check every box. You might bring something unique and valuable that we didn’t even know we needed.

If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!