Senior Operations Engineer - India

Who we are 

Come and join us at Redis, where our success and diverse global culture make us the ideal choice for  your next career move. When you join us, you’ll begin a new and exciting career journey on which you’ll  enjoy professional success, learn valuable new skills, and make lifelong friends.  

Why Redis? 

Data is the lifeline of every business, and Redis helps organizations reimagine how fast they can process,  analyze, make predictions and act on the data they generate. Redis provides a competitive edge to more  than 8,000 global businesses with Redis Enterprise. We have major strategic partnerships with cloud  vendors Amazon Web Services, Microsoft Azure, and Google Cloud.  

Why would you love this job? 

As a Consulting Engineer, you will consult for and collaborate with customers to create customized  Redis-powered solutions for their specific business and data service needs – helping them increase  business value and overcome challenges. You will design, develop and deliver data service solutions for  our customers across their development, QA and production environments using one of the best real time database technologies in the market. 

The ideal candidate has a strong technical background and is a good listener with a talent for developing  impactful solutions. You enjoy tackling a wide variety of technical challenges patiently and pragmatically,  never losing sight of the customer’s business objectives. If you are a technology expert, with a desire to  

provide our new and existing customers with the best service experience, this is the right challenge for  you. 

What you’ll do:  

• Assist customers with their Redis Software deployments within their on-premises and cloud  environments. 
• Help customers meet their technology and business requirements with Redis Software using our  suite of products, solutions and services. 
• Develop technical expertise with Redis, Redis Software and serve as a subject matter expert with  our customers. 
• Provide hands-on technical implementation services, including end-to-end testing of completed  solutions within customer environments. 
• Work diligently with the customer’s technical teams (architects, developers, PMOs and C-level  experts) to ensure the success of production solution deployments within their environments. • Collaborate with the Sales organization to develop effective account strategies and identify new  business opportunities within an existing account. 
• Assist our Support team with troubleshooting customer production deployments, applying  configuration updates and patches to resolve them.
• Deliver remote and onsite product workshops to our customers in a highly professional and  educational manner that will engage them in the projects you will consult on. 
• Use customer feedback and insights to improve product and technical materials, while providing  feedback to Product Management teams and R&D. 

What will you need to have?  

• 4+ years of experience in post-sales consulting (ideally database engineering) for enterprise  software. 
• Hands-on experience with shell scripting, RESTful APIs and Linux. 
• In-depth hands-on experience with one of AWS, Azure, GCP cloud platforms • BS in Computer Science / B.A. or equivalent work experience. 
• A team player with strong technical, verbal and time management skills. 
• Excellent written and spoken English communication skills. 
• Available to travel each business day to onsite customer office located in Mumbai, India and  working from home when onsite visits are not required. 

Extra great if you have:  

• Prior experience with scalable and highly available distributed systems. 

o Docker and Kubernetes experience are a plus. 

• Cloud certifications 

   

Why join Redis now

• Redis is one of the world’s most successful Open Source Software projects with widespread adoption in the industry
• Redis is on a pathway to IPO
• Commission is uncapped with accelerators
• Best in breed Sales training in MEDDIC, and our comprehensive Sales Enablement programs
• Stock option grants on joining
• Generous and competitive benefits

As a global company, we value a culture of curiosity, diversity of thought, and innovation from our  employees, customers, and partners. Redis is committed to a diverse and inclusive work environment  where all employees’ differences are celebrated and supported, and everyone feels safe to bring their  authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race,  color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability,  gender identity, gender expression, Veteran status, or any other classification protected by federal,  state, or local law. We strive to create a workplace where every voice is heard, and every idea is  respected. 

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