Job description

Job Title: Business Communications Specialist

Company: Nexera, part of Valsoft Corporation

Location: United States (Remote)

Type: Full-Time

Reporting to: Director of Operations

Nexera, powered by BEI Data, the leading Office Equipment Analytics software is seeking a Business Communications Specialist who has experience designing and delivering training.

About Nexera:

At Nexera, we are a team of print industry professional passionate about helping print technology dealers be more profitable through a suite of software that helps them manage their operations.

The Role:

This position will involve supporting the product team with technical tasks, client onboarding, training materials, software support, content creation, industry research, and internal reporting.

Key Responsibilities:

Organize and execute various technical tasks for the product team; including developing and updating technical user manuals and training videos
Assist with backend support of the software solution, including model mapping and usage tracking.
Support Analysts team with client onboarding and support of client inquiries and training needs.
Support Regional Director with execution of webinars and development of client recognition programs.
Capture and help track leads and contract expirations within the company CRM.
Assist with generating content for company blogs, social media and customer communications.
Create and manage a system of standard work, job aids, and training presentations and videos.
Become a student to the industry by engaging in dealer channel education and understanding trends, relationships and competitors.
Help track and analyze client utilization for Analysts team.
Prepare and manage internal reporting as needed.

About You:

Bachelor’s degree preferred, with coursework in technical writing.
Background in the Office Equipment (Copier / Print) Dealer Channel.
Demonstrated time management and critical thinking skills, can multitask.
Experience with excel, graphic creation tools and video editing software is a plus.
Can commit to occasional travel for industry events or company meetings.
Legally authorized to work in the United States.

For more information about Nexera, please visit our website at www.nexera.net.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

#ValsoftG1

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