Resettlement Network Services Guide

Resettlement Network Services Guide - US Enterprise

February 2025

Location: Twin Cities (Minnesota); non-remote position (expected to work 80%-100% in office).

Role: Full-time, benefits eligible

40 hours/week, weekday/daytime hours, some evenings and weekends required

Reports to Program Manager

Applicants must be legally authorized to work in the United States

Languages: Seeking applicants with language proficiency, but not required, in English and in Somali, Oromo, Amharic, Spanish, Swahili, or other languages represented by individuals new to Minnesota and the United States.

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Hello Hello! So you’re interested in joining us? Welcome, we’re happy you’re here. 

When you Join Alight, you’ll find…

A team with deep experience in co-designing solutions that create new value around the world. We know we need to always be better, and we believe in the power and abundance of everyday people, everywhere, to change the world with us.

A culture of radical accountability to our customers –as we help build a meaningful life for and with the displaced, we ask them what they want and then deliver on it. 

An organization that refuses to settle for anything less than delivering human-worthy services.

If you are looking to be part of a living, breathing, ever-changing organization full of disrupters and doers, then read on!

The Role:

Join Alight’s United States Enterprise as an Alight Guide. As an Alight Guide, you will provide guidance and support to newcomers in Minnesota as a team member in Alight’s partnership with Minnesota’s Resettlement Network Services (metro area).

Specific responsibilities:

We are seeking applicants to fulfill the following responsibilities. Successful applicants will either hold one of these responsibilities exclusively or split their time between two of the following areas.

Community Workshops:

“Community Workshops provide tiered educational workshops to new arrivals that help build familiarity with systems and integration into communities. Workshops include critical topics such as employment readiness, public transit, financial literacy, public education, healthcare, housing, public safety, and other relevant topics.” (Resettlement Network Services Collaborative)

Responsibilities under this area include

• Lead and participate in listening and co-creation sessions with the community to understand needs and interests in this program area.
• Host and lead regular (weekly) workshops (these may be in English, another language in which you are proficient, or with interpretation support) using the curriculum developed by the service collaborative. It is expected that this role will lead many workshops weekly on an ongoing basis.
• Participate actively in regular meetings within Alight (internally) and with the service collaborative (externally)
• Staff hours at the Service Hub for the metro-area Resettlement Network Services, estimating up to 8 hours per week.
• Conduct required documentation per any internal and grant reporting requirements including regular entries into a shared case database system.
• Assist participants in completing the family wellbeing inventory if required.
• Serve as an Ambassador of Alight and the Resettlement Network Collaborative to the community at large,, within the service collaborative, and with other external partners/donors.

Family Resource Connections

“Family Resource Connections provide critical assistance to families to resolve a wide array of immediate or short-term needs. Services focus on assisting households to access and navigate a wide array of community resources to resolve needs. To assist families to access and navigate a wide array of community resources for longer-term needs.” (Resettlement Network Services Collaborative)

Responsibilities under this area include

• Lead and participate in listening and co-creation sessions with the community to understand needs and interests in this program area.
• Provide walk-in and scheduled 1:1 appointments with families to address needs, and provide guidance and navigation to the family to referrals and community resources.
• Participate actively in regular meetings within Alight and with the service collaborative.
• Staff hours at the Service Hub for the metro-area Resettlement Network Services, estimating up to 8 hours per week.
• Conduct required documentation per any internal and grant reporting requirements including regular entries into a shared case database system.
• Assist participants in completing the family wellbeing inventory if required.
• Serve as an Ambassador of Alight and the Resettlement Network Collaborative to the community at large, within the service collaborative, and with other external partners/donors.

Other

• Other duties as needed, and any other activities that may be required in a rapidly changing environment.

Regular travel within the Twin Cities Metro Area is expected, and it is expected to work up to 8 hours at the Service Collaborative’s service hub in the metro area (location TBD).

Qualifications 

These are “must-haves” when you join Alight: 

Open heart and open mind. You start by listening. You believe another person’s truth and it changes you. It unlocks your way of thinking in that moment, it opens your world.  

Curiosity. You are always learning. You ask why and why again. You know that change (big and small) is constant, which means your curiosity to learn is matched with adaptability to evolve. 

Trust. You believe that people do their best, are disciplined, and care about this as much as you do. You take responsibility for your part and know how to step back and give others the space to shine. 

We’re also looking for the following competencies: 

• You recognize that all of Alight’s work starts with displaced people, and it’s going to be your job to make sure we satisfy our customers by training and orientating private sponsor groups to support them.  
• Fluent in English and a second language (Somali, Oromo, Amharic, Swahili, Spanish, etc.), and comfortable communicating in-person, over the phone and via email.
• You have 1-2 years of customer service or administrative experience and have the highest standard for customer service, knowing how to offer this in a generous and joyful way.
• Proficient computer skills.
• Ability to make a human connection and engage with a variety of people in an ever-changing environment. 
• You understand how to track information and are highly organized.
• You work well with a lot of freedom and do your best work in a culture that does the doable with whatever resources we have.
• You are culturally agile and are invigorated by co-creating with multiple partners.
• You have a founders’ spirit, embrace ambiguity, and are joyful to the people you serve and work beside. 
• You deliver your work generously and take ownership of everything that lands in your lap.
• Driver’s license and Motor Vehicle Check clearance along with access to dependable transportation required.

These are the things we’re aiming to find. However, we’re open to being surprised. If you embody the spirit of Alight, care deeply about the cause, and if you bring something else that’s special, then please reach out.

Salary Range:

$50,000 to $53,000K

Benefits

Borderless Team of 2,500 staff worldwide that sees possibility, celebrates moments of abundance, shares new ideas, and strives to do a better thing every day. 

Family Friendly – We know that you are a whole person with a life and a family. We honor this. In return, we expect that you will take ownership of your work and follow-through on your commitments; sometimes that means flexing your schedule and we’re good with that.

Learning & Development – Access thousands of free online learning courses to take at your own pace and tailor to your professional goals. 

Health, dental, and MedEvac Insurance – We strive to offer the best-in-class healthcare plans to our staff each year.  We cover 100% of the cost for your health premium and 75% of the cost for coverage for your spouse/dependents.

Retirement – We contribute 6% of your salary regardless of your contribution amount, after one year of service.

Generous Leave Time – Between vacation days, personal leave days, and holidays, you have ample opportunity to take time off when you need it.

Alight

We are on a journey to build Alight, a new platform of amazing people and organizations providing lifesaving services and creating breakthrough solutions for and with the displaced. WeAreAlight.org

Alight is an Equal Opportunity Employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, national origin, citizenship, physical or mental disability, or protected veteran status.  Alight complies with all applicable laws govern