Contact Center Representative

Description

Exciting Remote Customer Service Opportunity at Openforce!

At Openforce, we believe in making your next career move something truly special! Join a dynamic SaaS company where your passion, drive, and skills will thrive. We’re all about teamwork, transparency, and delivering top-tier customer service. We offer a blend of a well-established company with the energy and innovation of a startup, creating an experience that challenges you and makes you proud!

About the Role:

As a Contact Center Representative, you will play a vital role in guiding contractors through the enrollment process, helping them move quickly and smoothly from start to finish. You'll be the friendly voice assisting contractors with their status, answering questions, and ensuring everything is on track. You’ll report updates to internal teams and clients, helping Openforce meet its goals of contractor engagement and satisfaction.

What You'll Do:

• Keep contractor enrollments moving forward, helping them through every step of the process
• Provide proactive support, answer questions, and offer guidance through phone calls, emails, and chat
• Serve as the go-to for client inquiries, ensuring top-notch service
• Track project progress, provide regular updates, and collaborate with key partners
• Assist with onboarding events, ensuring contractor groups are efficiently enrolled
• Handle any client concerns and escalate issues when needed
• Contribute ideas for process improvements to enhance efficiency

Qualifications

What We’re Looking For:

• Communication Skills: You’re clear, concise, and can engage with others effectively, both in writing and verbally. Bilingual preferred; however, we highly encourage all applicants to apply!
• Customer Focused: You’re all about meeting customer needs and delivering solutions that wow them.
• Team Player: Whether you’re part of a team or leading one, you love collaborating to get things done.
• Problem Solver: You don’t just solve issues, you think ahead to prevent them.
• Tech-Savvy: Comfortable with MS Office and navigating digital platforms.

Required:

• High school diploma or GED
• 2+ years of customer service experience
• Strong PC knowledge and familiarity with remote desktop access
• A passion for service excellence!

Why Openforce?

• Work from Home: Enjoy the flexibility and comfort of remote work!
• Perks & Benefits: Full benefits package, including medical, dental, vision, and 401k, plus paid vacation and holidays.
• Career Growth: Ongoing training and opportunities for advancement.
• Great Culture: We value passion, respect, accountability, and—most importantly—having fun!

Salary: Hourly, DOE. Potential performance based spot bonus.
Hours: Full-time, non-exempt (with possible overtime during busy periods)
Location: Remote

Join a company that’s making waves in the SaaS world and helping shape the future of independent contracting! Bring your energy, your skills, and your love for helping others to Openforce. Apply today and make your next career move count!