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Customer Service Specialist – Portuguese Speaker

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Egypt

Offer summary

Qualifications:

At least 1 year in customer service, B2 level in Portuguese and English.

Key responsabilities:

  • Manage customer inquiries via phone, email, and live chat
  • Support customers with bookings and reservations

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Tawzef for Recruitment & HR Consultancy
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Job description

This is a remote position.

  • Manage customer inquiries via phone, email, and live chat.
  • Support customers with hotel, flight, and activity bookings and reservations.
  • Address customer concerns and provide appropriate solutions professionally.
  • Ensure a smooth and efficient customer service experience.

    •
    Requirements
  • Experience: At least 1 year in a customer/partner-facing role.
  • Language: B2 level or above in Portuguese and English.
  • Work Conditions: Shift-based work (7 AM – 10 PM Cairo time), including weekends and public holidays.

    •

    Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Booking (Trades)

    Other Skills

    • Customer Service
    • Problem Solving
    • Social Skills
    • Time Management
    • Communication
    Are you interested?

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