Director Software Delivery and Support

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

We are seeking a Director of Software Delivery and Support to own software delivery, drive a highly responsive support structure, and establish a strong, scalable release management process. From planning and executing releases to resolving issues and driving continuous improvement, you will ensure operational excellence. You’ll set clear expectations with the business, communicate in their language, and get results without surprises. This is a role for a builder, problem solver, and results-driven leader.

What You’ll Do:

Software Delivery & Release Management:

• Own Software Delivery: Manage projects end-to-end—from planning through release—delivering on time and aligned with business goals.
• Plan & Establish Release Cadence: Create a clear release management process with defined cycles, milestones, and communication plans.
• Communicate Releases Clearly: Provide business stakeholders with clear, business-friendly updates on release content and timelines.
• Align Releases to Business Goals: Ensure every release adds value and is fully understood by stakeholders.

Support Operations & Continuous Improvement:

• Build a Responsive Support Structure: Implement SLAs, playbooks, and clear escalation paths for fast issue resolution.
• Own Tickets Start to Finish: Drive ticket resolution—no passing the buck. Collaborate with teams and resolve blockers.
• Drive Continuous Improvement: Analyze tickets for trends, resolve root causes, and prevent repeat issues.
• Implement Monitoring & Alerting: Set up proactive monitoring to catch issues early and resolve them before they escalate.

Eliminate Single-Person Dependencies & Build Expertise:

• Create Experts and Backups: Develop deep expertise across all software areas and assign backup owners to ensure continuity.
• Eliminate Knowledge Silos: Cross-train team members so no single person holds critical knowledge.
• Document Everything: Build detailed "how-to" guides and runbooks for systems, processes, and issue resolution.
• Build a Knowledge Base: Create and maintain a shared repository of processes, FAQs, and troubleshooting guides.

Collaboration, Communication & Transparency:

• Enable Cross-Team Collaboration: Work with engineering, QA, product, and business teams to drive projects and resolve issues quickly.
• Communicate in Business Language: Translate technical issues and updates into clear, actionable insights for business stakeholders.
• Proactively Engage Leadership: Provide solutions, not surprises. Reach out for guidance, not complaints.
• Ensure Visibility: Make progress visible through clear, consistent updates—no surprises.

Operational Excellence & Building for Scale:

• Set Cadence for Releases & Support: Establish recurring meetings, reviews, and communication touchpoints with business and technical teams.
• Get the Ground Running: Be hands-on, set up processes from scratch, and build a scalable, efficient support and delivery operation.
• Align with Leadership: Execute based on company goals and leadership direction.
• Maintain a High-Performance Culture: Be professional, results-oriented, and foster a "get-it-done" mindset without excuses or drama.

Minimum Requirement- Degree or equivalent experience. Typically requires 12+ years of professional experience and 4+ years of management experience

Critical Skills :

• .Process Builder: Proven experience setting up release management cadences and scalable support structures.
• Knowledge Management Expert: Skilled in building documentation, cross-training teams, and eliminating single points of failure.
• Client-Focused: Strong communicator who can translate technical details into business insights.
• Results-Driven: Focused on outcomes—delivers on commitments and drives continuous improvement.
• Operationally Strong: Experienced in building support structures, SLAs, and alerting systems.
• Proactive Problem Solver: Prevents issues through monitoring, automation, and process improvements.
• Collaborative: Works effectively with engineering, product, and business teams to drive results.
• Mature Leader: Professional under pressure—no drama, no excuses.
• Fast Starter: Can quickly establish processes from the ground up.
• Flexible: Adapts to change and keeps the team aligned with leadership goals.

Nice To Have:

• Experience with Agile, DevOps, and CI/CD practices.
• Familiarity with release management tools and ITIL frameworks.
• Experience setting up SLAs, monitoring tools, and support processes.
• Strong understanding of support metrics (SLAs, MTTR, ticket trends).

• Competitive salary with performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) with company matching.
• Professional development opportunities.
• Flexible and remote-friendly work options.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!