GPO Account Manager

Overview:

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

This is a remote position.

As part of CommonSpirit Health, Health Resource Services (HRS) is a national, provider-owned group purchasing organization (GPO). We transform health care by helping providers deliver a better patient experience. Affordable and effective access is a vital part of our strategy, for our members and their communities. This is why we build partnerships and networks that allow us the leverage and capacity to offer our members more. This position is responsible for addressing customers’ needs and concerns as quickly and effectively as possible through strong business relationships. The establishment and development of key relationships with members, vendors and GPO support people is necessary to assure success. This position will help retain and manage HRS’ member base through collaborative activities with suppliers, distribution partners, and HRS staff.

Key Responsibilities
1. Work with internal and external teams to support new member implementation activities
2. Properly manage client’s expectations and follow through on commitments
3. Respond to issues quickly and correctly and ensure they are resolved or escalated
4. Become an expert on HRS GPO programs, and Supply Chain tools, both internal and member facing
5. Prepare designated reports as required by HRS management, staff and members
6. CRM account (SalesForce) maintenance to include loading of system data, data entry, data quality and verification
7. Generate and pre-populate required member forms for contract access and Price Activations
8. Identify opportunities and promoting cost-saving solutions to members
9. Maintain program knowledge through continued education of GPO products and services
10. Creates customized spreadsheets and prepares various reports for members for analysis of contract utilization, variances within sales reporting, tier levels and signed commitment forms
11. This position makes decisions when signing LOCs/GDFs on behalf of members who have a consent to connect on file. Also identify contracts/programs to market to members. Decisions referred to a higher authority include exceptions to common business practices, member and vendor issues that cannot be resolved.
12. Complete other projects and/or duties that may be assigned

• Associate's degree or an equivalent combination of education and/or experience required. Bachelor's degree preferred.
• 3-5 year's experience in healthcare, purchasing or sales industry; CRM Experience (SalesForce); General knowledge of supply chain principles and a working knowledge of health care products.

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