Regional Event Services Manager

Overview:

An inspiring career awaits you! 
 
The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired!

Grand Performers may enjoy a range of benefits, including:

• Marriott Employee Discounts Worldwide
• Competitive Wage & Discretionary Bonus Program
• Medical, Dental, Vision Insurance
• Company-Sponsored Life Insurance
• Short & Long-Term Disability Insurance
• Tuition Reimbursement Program
• 401(K) with Discretionary Company Matching Contributions
• Employee Assistance Program

Objective / Purpose

The overall objective and purpose of the Regional and Event Services Manager is to provide sales-related administrative support to our sales teams and coordinate the activities between the sales/catering and operations departments to make arrangements for group meetings, conferences, and social events.

Standards & Culture

Individuals must serve as a cultural ambassador by upholding and promoting our standards.

• Image & Presence: Our team is sophisticated and purposeful in their communication and body language.
• Service: Intuitive. Our team inspires the guest (and Grand Performer) experience with warmth and deliberate elegance.
• Performance: Extraordinary. Our team rises to outperform and consistently be at our best for even better.

Areas of Responsibility (AOR)

Primary areas of responsibility include, but are not limited to the following:

Administrative Duties:

• Act as Sales Admin for Bohemian Hotel Savannah and Kessler Armstrong Mansion.
• Obtain certification as a CI/TY subject matter expert (SME) and assist with menu updates, tax updates, and system audits.
• Create site alerts and arrange VIP amenities for group clients.
• Provide backup support to banquets/F&B for on-property groups.
• Qualify and enter group sales and catering leads into the sales system.
• Create and print Private Dining menu cards and Place Cards.
• Communicate revised and pop-up event orders to all departments.

Event Services Tasks:

• Create detailed event orders to meet the specifications of the client, manage room blocks, food and beverage requirements, meeting room setups, billing, and other additional needs of the client
• Communicate and enforce contractual agreements to the client pertaining to group rooms, meeting space, food and beverage, and special concessions
• Complete group/event sales accounting processes including processing deposits, processing turnovers, banquet billing, and posting in Opera.
• Presence is required at the start of all Savannah-based functions and to remain on the property until meal service has begun
• Complete required reporting and documentation including ESM event tracking spreadsheets
• Responsible for the collection of attrition charges owed.
• Ensure that all guest checks, payments, master folios and advanced deposits are submitted to accounting.
• Ensure Rewarding Events points are posted following conclusion of event.
• Collaborate with culinary operations to assist in development, design, and implementation of custom menus as needed
• Maintain proper documentation of events, changes and special requests with updated Event Orders, group resumes and rooming lists.  Provide accurate and concise information to all departments
• Facilitate event order and group resume meeting. When working remotely, EO and Resume meetings are to be held via Teams.
• When on property, function as the on-site contact to client and address challenges or concerns immediately; Greet all clients as they arrive on day of arrival.
• Organize and conduct site visits, pre-planning visits, pre-con and post-con meetings
• Maximize revenue by selling all facets of the hotel to include outlets for upselling
• Ability to work with vendors to ensure client satisfaction for all groups
• Update onsite contact information in CI/TY to ensure receipt of Event Satisfaction Survey
• Generate thank you notes and service evaluations for all groups.
• Greet all clients (in rotation with MOD and other managers for rooms only groups) as they arrive on the day of arrival
• Competently utilizes the required systems/equipment and platforms to effectively detail and track the progress of groups from turnover through execution
• Maintain accurate, organized and up-to-date files including computer filing and sales platform records (attachments, traces, activities, etc.)
• Actively participate in the Sales and Catering meetings and calls as required; if not on property will attend via Teams
• Use logic, integrity and sound judgment when making business decisions by considering the big picture, operational needs and impact on other departments
• Perform other duties as assigned to meet business needs

Knowledge / Skills / Abilities (KSA)

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent within our culture.

• Strategic business leader - Works strategically to devise plans in alignment with organizational goals.
• Cultivates engagement - Builds loyalty to the company and not to themselves. Proven ability to host/facilitate effective meetings, motivate teams to produce results with tight timeframes while simultaneously managing several projects.
• Generates alignment - Ensures proper time and effort is spent to build high level performance and consistency throughout collection.
• Leads with courage - Provides a culture of accountability.
• Execution of plans - Utilizes our systems, tools and resources to accomplish results and achieve goals.
• Strong written, verbal, and interpersonal skills.
• The ability to thrive in a fast-paced environment with a demonstrated ability to handle multiple tasks and demands.
• Must possess keen attention to detail, excellent record keeping, and organizational skills.

Minimum Qualifications

Education, License, Certifications, Experience

• Marriott Sales Systems experience - preferred
• Hospitality or related industry experience - required
• Previous event planning experience – required
• Valid Driver’s License – required

Work Environment / Conditions

The work environment/conditions described herein are representative of those that an incumbent may experience.

• Must be comfortable working in a shared space, with constant noise, without the use of a private office.
• Must be able to cope with frequently changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
• Schedules may vary from week to week based on business demands in excess of 50 hours with or without notice.
• This role requires travel up to 40%.
• This role requires on-site presence 2 – 3 days a week, as well as additional on-site availability to support events.

Physical Demands

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role.

• While performing the duties of this job, the incumbent is regularly required to move 10lbs on a daily basis.
• Push, pull, and lift up to 10lbs on a weekly basis.
• While performing the duties of this job, the incumbent is regularly required to travel which may require sitting, waiting and standing for long and short periods of time.