Job description

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

Please submit your resume in English.

To learn more about our team and office culture in Cape Town, South Africa visit the following links.
Careers Page: https://www.knowbe4.com/careers/locations/cape-town
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Cape-Town-Location-EI_IE969384.0,7_IL.8,17_IC2653748.htm
LinkedIn: https://www.linkedin.com/company/knowbe4/life/southafrica/

The HR Operations Specialist (International) is responsible for providing operational support to the HR Manager as well as developing and facilitating initiatives to help create a collaborative and inclusive office environment/company culture.

This includes supporting various human resources plans and procedures for all company personnel based on KnowBe4’s established company goals and objectives. In addition, the ideal candidate will take a hands-on approach in assisting the HR Manager managing day-to-day HR issues by acting as a contact for managers and employees to provide counsel, coaching and support on HR policies and employee related questions when the HR Manager is absent.

Responsibilities:

Assist in drafting and implementing robust HR policies, procedures and processes in line with KnowBe4’s culture and core values, including the development of the employee handbook
Provide operative and administrative support to the Director of People Operations throughout the employee lifecycle in a confidential and sensitive manner (e.g. but not limited to on- and offboardings, employee relations matters including dispute resolutions, disciplinaries, grievances, leaves, absence, retirement and redundancy)
Assist the Director of People Operations in managing compliance requirements with regards to employee contracts, bonuses, pensions and related matters.
Assist in handling time off requests for holidays, illness and other types of leave
Assist the Director of People Operations with benefits administration, selection and coordination with vendors
Handling of logistical office needs including ordering of supplies, dealing with vendors and greeting visitors
Coordinate on-boarding for new employees
Manage the budget allocated for the office ensuring that we are within budget for all culture/office spend
Assist the DoPO/POM in the execution of HR projects
Come up with creative ideas to keep the company culture alive
Coordinate cross-functional events, end of month lunch/dinners, staff birthdays, shipping employee goodies etc.
Partner with our US-based Culture team to ensure alignment with culture objectives
Assist in the creation and implementation of local diversity initiatives
Support with HR projects when needed

Qualifications:

Relevant degree or equivalent experience preferred
Experience within HR Operations desired
Strong administration skills
Familiarity with business software such as Microsoft Office
A high level of confidentiality
Excellent interpersonal and customer-facing skills
Strong communication skills, both written and verbal
Customer focused attitude
Excellent time management and organizational skills
Ability to multi-task and work in a fast-paced environment
Attention to detail
Resourceful and proactive
Willing to go the extra mile
Very familiar with computers; Macbooks are a plus.

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

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