Manager, Financial Assistance

Description

IVX Health is looking for an experienced Manager, Financial Assistance to oversee patient financial assistance programs and ensure patients can effectively manage their out-of-pocket costs. This role is responsible for leading financial assistance initiatives, optimizing workflows, and collaborating across departments to support patient care.

About IVX Health

IVX Health is a national provider of infusion and injection therapy for individuals managing chronic conditions like Rheumatoid Arthritis, Crohn's Disease, and Multiple Sclerosis. We’re transforming the way care is delivered with a focus on patient comfort and convenience. Our commitment to exceptional care extends to our employees as well—we empower our team to thrive while living our core values: Be Kind, Do What’s Right, Never Settle, Make It Happen, and Enjoy the Ride.

What You’ll Do

• Oversee financial assistance programs, including patient estimates, grant enrollment, and Medicare financial support (MP3).
• Develop patient communication strategies that are clear, empathetic, and solution-focused.
• Lead and develop a high-performing team using performance metrics and dashboards to drive engagement and efficiency.
• Provide strategic insights to senior leadership and translate financial assistance trends into actionable recommendations.
• Identify and implement process improvements to enhance financial assistance workflows and pharmacy operations.
• Collaborate with Learning & Development (L&D) to ensure the team is trained on evolving financial aid programs.
• Work closely with pharmacy operations, PA leadership, and Regional Operations Directors (RODs) to align financial assistance efforts with patient care models and resolve escalations.

What We’re Looking For
We need a skilled leader with a strong background in financial assistance programs, patient support services, and revenue cycle management. The ideal candidate should have:

• Strong knowledge of financial assistance programs, grants, and reimbursement processes.
• Excellent communication skills with the ability to discuss financial matters in a patient-friendly way.
• Leadership experience with a proven ability to manage teams and improve processes.
• Analytical mindset to identify trends and develop strategic solutions.
• Ability to work cross-functionally with pharmacy operations and leadership teams.
• Strong organizational skills to manage multiple priorities and adapt to evolving financial assistance regulations.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and data reporting tools.

Why IVX Health?

• Flexible Work Options – Choose from remote, hybrid, or in-office work.
• Make an Impact – Help patients access the financial assistance they need for life-changing treatments.
• Growth – Opportunity for advancement in financial operations, leadership, and strategy.
• Collaborative Environment – Work with a team that values innovation, efficiency, and patient-focused solutions.

Benefits We Offer

• Comprehensive Healthcare: Medical, dental, and vision coverage, including prescription drug plans and telemedicine.
• Flexible Savings Options: Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA).
• Supplemental Coverage: Accident, Critical Illness, and Hospital Indemnity plans.
• Dependent Care FSA: Pre-tax savings for eligible dependent care expenses.
• Disability Coverage: Voluntary short-term and long-term disability plans.
• Fertility and Family Support: Resources for fertility care and family building.
• Life and AD&D Insurance: Protection for you and your loved ones.
• Counseling Services: Free support for emotional, physical, and financial well-being.
• Education Assistance: Tuition reimbursement and certification support.
• CEU Library Access: Continuing education for career advancement.
• Charitable Giving and Volunteer Program: Matched donations and volunteer PTO.
• Employee Referral Bonus: Earn rewards for referring talented candidates.
• 401(k) Retirement Plan: Save for the future with competitive company matching.

If you have the expertise and leadership skills to improve financial assistance operations and support patient care, we encourage you to apply today!

Required Competencies and Skills

• Strong understanding of financial assistance programs, grants, and reimbursement processes.
• Excellent communication skills with the ability to discuss financial matters in a patient-centered and empathetic manner.
• Experience leading teams, developing talent, and driving performance through metrics and KPIs.
• Analytical mindset with the ability to identify trends and develop strategic solutions.
• Strong collaboration skills to work across departments, including pharmacy operations and leadership teams.
• Ability to manage multiple priorities and adapt to evolving financial assistance regulations and policies.

Required Education and Experience

• High School Diploma or GED required; Associate’s degree strongly preferred. 
• Minimum of 3-5 years of experience in financial assistance programs, patient support services, or healthcare revenue cycle management.
• Leadership experience with a proven track record of managing teams and improving processes.
• Experience in specialty pharmacy operations and Medicare financial assistance programs is a plus. 

Pay Range:

Pay is based on a number of factors including market location, job-related knowledge, skills, and experience, and is benchmarked against similar organizations to our size and industry. For our Manager, Financial Assistance role, we generally pay new hires between $57,000 and $85,000 annually. It is not typical for an individual to be hired at or near the top of the range for roles and compensation decisions are dependent on the facts and circumstances of each situation. In addition to cash pay, full-time regular employees are eligible for 401(k), health benefits, and other company benefits; some of these benefits may also be available for part-time positions.

EEO Statement

IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.

Qualifications