User Experience Research Professional

About Autodesk:  

Autodesk is a global leader in design and make technology, with expertise across architecture, engineering, construction, design, manufacturing, and entertainment. Our software is used every day by millions of people to build a better, more sustainable world through innovative design and creation. 
 

Position Overview 
The User Experience Researcher at Autodesk is a relentless customer advocate, possesses a passion for human-centered design, and has a track record of executing impactful research with cross-functional teams. Our Experience Researchers leverage a variety of research methods and work in lockstep with their teams to envision, validate, and ship high-quality experiences our customers will love. The role will require sharp research and communication skills, and a collaborative mind-set to work closely with different product teams.  

Responsibilities 

• Proactively leading, planning, and executing customer research to enable design and product teams to “build the thing right” 

• Employing a range of research methods, including usability studies, customer interviews and contextual inquiry, and quantitative methods such as A/B testing, customer surveys and usage analytics 

• Communicating and presenting research findings and insights in a clear and compelling way 

• Facilitating empathy and synthesis workshops with project teams and stakeholders to ensure that findings and insights are translated into actionable product improvements 

• Partnering with other researchers on our team and with the broader research community at Autodesk to share and evangelize research findings, collaborate on projects to understand our customers’ end-to-end journey 

• Coordination with adjacent teams such as our Service Design/ Journey Management team for effective cataloging and application of insights  

Minimum Qualifications 

• 4-5+ years of professional research experience 

• Strong track record of qualitative results impacting product development 

• Up-to-date toolkit of research methods, including experience with effective use of AI to progress research practices 

• Ability to collaborate with a wide set of stakeholders including designers, product managers, and software developers 

• Ability to execute in a fast-paced, agile environment 

• Excellent communication skills, with the ability to distill complex ideas to their essence 

• Demonstrated inquisitive mind and empathy for customers 

• Value for collaboration and bringing your team along with you 

• Eagerness to work in the complex and derive simple valuable solutions 

Preferred Qualifications 

• Master’s degree in cognitive or experimental psychology, human computer interaction, human factors, or related field 

• Experience with Fullstory or similar analytics tools and experience partnering with analytics teams 

• Experience with UX Research in an Enterprise Technology setting 

• Experience with lean UX and lean research methodologies 

• Experience with agile software development 

When reviewing applicants, we are giving priority to those who have included a cover letter. In your cover letter, please tell us more about your research experience, why your skills are a good fit for the role, and why you are passionate about working at Autodesk.