Learning & Development Analyst (Life & Disability Services) – Learning & Organizational Development

Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our employees to maintain a healthy work-life balance and provide opportunities for career growth.

OVERVIEW:

Learning & Organizational Development (L&OD) is a fast-paced and dynamic environment with a focus on collaboration and teamwork. Reporting to the Team Manager of Learning Services, this role will be responsible for delivering training to the Life & Disability Services (LDS) portfolio and will focus on business processes including systems and applications. Creating and maintaining documentation is also a core responsibility. Experience in disability case management is necessary for this role. Skills in areas of adult learning, instructional design, and utilization of technology to create and facilitate virtual training for our stakeholders are key proficiencies for this role.

This is a work from home position that may require occasional on-site work at our Edmonton office. 

WHAT YOU WILL DO:

• Build and maintain strong relationships with your team and our stakeholders via virtual technologies.
• Work in partnership with your L&OD leadership and the leadership of the LDS portfolio to identify training requirements based on department and company goals and target dates.
• Apply knowledge of disability case management to the development and maintenance of curricula and other supporting learning materials.
• Provide engaging virtual facilitation experiences to meet diverse learning needs.
• Evaluate the impact of training programs to ensure objectives are met.
• Demonstrate proficiency in written and verbal communication both in and outside of the virtual classroom to communicate ideas and collaborate with stakeholders and various levels of leadership.

WHAT YOU WILL HAVE:

• Relevant post-secondary degree (e.g., education, adult education, instructional design, or health-related field such as nursing, kinesiology, rehabilitation medicine or social work).
• Education and/or experience related to disability claims management, including both short-term disability and long-term disability claims.
• Preference will be given to those with an adult learning certificate from an accredited institution or other relevant post-secondary training and work experience.
• Knowledge of instructional design models and adult learning principles.
• Ability to learn business applications from both operational and technical perspectives.
• Ability to work well independently within a virtual team.
• Strong research and problem-solving skills with the ability to prioritize and multi-task.
• Excellent verbal, written and interpersonal communication skills.

This position will remain open until a suitable candidate is selected.

Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our employees by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.

We offer a competitive salary and benefits package and the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, please apply.