Personal Care Coordinator (Whole Child Model)

CalOptima Health is seeking a highly motivated an experienced Personal Care Coordinator (Whole Child Model) to join our team. The Personal Care Coordinator will support CalOptima Health’s Whole Child Model (WCM) procedures. The incumbent will support with processing routine member referrals to Orange County Health Care Agency (OCHCA) for California Children Services (CCS) eligible conditions along with processing Annual Medical Review (AMR) and Inter-County Transfers (ICT) for WCM members. The incumbent will work with CalOptima Health’s health networks to obtain necessary clinical information and coordinate with OCHCA CCS department to support the referral submissions and processing the AMRs and ICTs. Additionally, the incumbent will work with the members, family and other members of the health care team to complete a Health Needs Assessment (HNA) or Health Risk Assessment (HRA). The incumbent will ensure communication of the member’s HNA or HRA and care plan with the member, health network and health care team. The incumbent will identify barriers to members’ care and develop and make recommendations for comprehensive care plans at all levels of care.

Position Information

• Department: Case Management
• Salary Grade: 303 - $51,744 - $72,441 ($24.88 - $34.8274)
• Work Arrangement: Full Telework
• This position is eligible for telework in California.**
  
  

Duties & Responsibilities

• 85% - Program Support
• Under general direction, supports with processing routine WCM referrals, AMRs, and ICTs within appropriate timeframes for all CalOptima Health members.
• Collaborates with health networks to ensure timely receipt of members’ clinical information.
• Coordinates with OCHCA CCS to address health networks need for necessary clinical information.
• Works with Case Management staff, OCHCA CCS and other members of the health care team to facilitate medical care and expedite the resolution of member concerns.
• Performs outreach to members to coordinate the completion of the initial and annual HNA or HRA.
• Reviews member concerns or questions that could potentially require additional support or outreach with the Supervisor.
• Facilitates communication of initial care plan to the primary care provider (PCP), health network and member, as needed.
• Facilitates referrals to behavioral health services.
• Identifies member needs and assists members with referrals to community resources to meet those needs.
• Guides members in understanding and accessing the benefits they are entitled to under Medi-Cal and CCS.
• Notifies the member’s care team of key event triggers.
• 10% - Administrative Support
• Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
• Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.
• Maintains documentation of the member’s case, care plan and interdisciplinary care team within CalOptima Health’s medical management system.
• 5% - Completes other projects and duties as assigned.
  

Minimum Qualifications

• High school diploma or equivalent PLUS 1 year of experience working with members in a member service capacity required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.
  
  

Preferred Qualifications

• Bachelor’s degree in health care management, social work, human services or related field.
• Health maintenance organization (HMO), Medi-Cal and pediatric health services experience.
• Bilingual in English and one of CalOptima Health’s defined threshold languages (Arabic, Chinese, Farsi, Korean, Spanish, Vietnamese).
  
  

Required Licensure / Certifications

• N/A
  
  

Knowledge & Abilities

• Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds.
• Work independently and exercise sound judgment.
• Communicate clearly and concisely, both orally and in writing.
• Work a flexible schedule; available to participate in evening and weekend events.
• Organize, be analytical, problem-solve and possess project management skills.
• Work in a fast-paced environment and in an efficient manner.
• Manage multiple projects and identify opportunities for internal and external collaboration.
• Motivate and lead multi-program teams and external committees/coalitions.
• Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.
  
  

Physical Requirements (With Or Without Accommodations)

• Ability to visually read information from computer screens, forms and other printed materials and information.
• Ability to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects, patients and/or equipment 10 to 25 pounds
  
  

Work Environment

If located at the 500, 505 Building or a remote work location:

• Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.
  
  

If Located At PACE

• Work is typically indoors in a clinical setting serving the frail and elderly.
• There may be harmful or hazardous environmental conditions present for this job.
• The noise level in this work environment is usually moderate to loud.
  
  

If Located In The Community

• Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.
• Employee will occasionally work outdoors in varied temperatures.
• There may be harmful or hazardous environmental conditions present for this job.
• The noise level in this work environment is usually moderate to loud.
  
  

About CalOptima Health

CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto — "Better. Together.” — is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community’s health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County’s best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay!

About Our Benefits & Wellness Options

At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2025 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package.

IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS

Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is February 13, 2025 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date.

The selection process may include, but is not limited to, a skills assessment, phone screen and interview.

The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet.

Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application.

CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together.

CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.