Job description

The Client Experience Account Manager is responsible to oversee the operation of the assigned clients and ensuring the quality delivery of the Microsourcing services. The CE AM is the main point of contact of the client in dealing with all

Microsourcing Departments and or services. Assist the clients in the setup of their Philippines operation and drive growth in the client operation.

Strategy

Responsible for overseeing a set of specific clients and delivering the following: EBITDA, Client Growth,
Reduced Attrition, Client Net Promoter Score and Employee Net Promoter Score.
Assist the clients in setting up their Philippines operations and implement performance management, rewards and recognition, engagement activities, employee development plans and business continuity.

Growth and Client Experience:

Expand the size of operation of the clients by closely working with them and understanding their business needs. Assist in reviewing their operation- structure, processes, policies and introduce necessary improvements.
Deliver the growth targets for both existing and new clients. Continue to identify opportunities for growth.
Work closely with the different departments responsible for the delivery of the services in the site.

Cost and Site Management:

Maintain account details, keep track client requests and provide inputs to client billings that are accurate and on time.

Health & Safety of our People

Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace.
Complete all necessary training and compliance requirements and professional development opportunities.

Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as discussed with the immediate supervisor to meet the ongoing needs of the organization.

What You Need

Non-negotiables

Bachelor's degree in any field; master's degree or relevant certifications are a plus.
At least 3 years of experience in account management, client services, or a related role, with a track record of success in managing client relationships
Vendor/OEM Interaction
Office Administration
Budget and Cost Management
Leadership Abilities
Excellent oral and written communication skills

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/