Vice President of Operations Claim

Title: Vice President of Claim Operations

Location: Torrance, CA

Compensation: \(250k - \)300k On-Target Earnings

We are seeking a seasoned executive leader to oversee our claims operations. This role will report directly to the Chief Operating Officer and is responsible for ensuring operational excellence in both adjusting and field claim operations. The Vice President of Claim Operations will drive claim performance in alignment with our service standards and will focus on enhancing employee satisfaction and network performance, as indicated by Net Promoter Scores (NPS). The VP will also be accountable for managing budgetary costs while instilling a culture of high accountability within the claims teams.

Key Responsibilities

• Lead the management of claims operations
• Drive operational excellence and adhere to service standards
• Monitor claim performance metrics and employee satisfaction levels
• Manage costs in accordance with budgetary constraints
• Foster a culture of accountability and high performance within the claims teams
  
  

Required Skills

• Proven executive leadership experience in claims operations
• Strong analytical and problem-solving capabilities
• Exceptional communication and interpersonal skills
• Ability to effectively manage budgets and drive performance metrics
• Commitment to building a culture of accountability and excellence
  
  

Qualifications

• Extensive experience in leadership roles within claims operations
• Demonstrated success in managing large teams and driving operational improvements
• Minimum of 10 years of experience in claims operations management
  
  

Career Growth Opportunities

This role offers significant potential for professional advancement within a dynamic organization, along with access to ongoing leadership training and development programs.

Company Culture And Values

Our organization is committed to fostering a culture of accountability and operational excellence. We value employee satisfaction and prioritize exceptional customer service, as evidenced by our focus on maintaining high Net Promoter Scores (NPS).

Compensation And Benefits

• Competitive salary: \(250k - \)300k OTE
• Base salary: $175k
• Performance-based bonuses: quarterly target of $30k, uncapped
• 401k plan with a 10% match after one year of service
• Eligibility for medical, dental, and vision benefits, including HSA or FSA options
• 8 paid company holidays plus 1 floating holiday
• 64 hours of paid sick leave annually
• Paid time off structure: 1 week in Year 1, 2 weeks in Years 2 & 3, 2.4 weeks in Years 3 & 4, and 3 weeks in Year 5
  
  

If you are an ambitious, results-driven leader eager to make a meaningful impact in a critical operational area of our company, we encourage you to apply today.

Employment Type: Full-Time