Job description

• Develop and implement a strategic customer roadmap plan to maximize adoption
• Collaborate with internal teams in support of enterprise clients; meet and engage your portfolio of customers and become proficient in their history, their business outcomes, and their goals
• Launch, coordinate, and support customer on boarding, training, and piloting of products and services
• Drive and establish EV’s value, document success metrics, track KPI’s, understand customer health
• Help clients improve their workflow by utilizing company products and services while building engagement, retention, and growth
• Cultivate lasting customer relationships to meet customer needs and mitigate any complaints or concerns to ensure continued business and establish trust
• Identify opportunities to build and grow scale internally
• Proactively attempt to increase usage, determine hurdles in the way
• Pull data to complete one time or reoccurring reporting needs
• Conduct quarterly business reviews

• 3+ years Customer Success, Customer Service, Technical Account Management, Enterprise Software Sales or related field

• Ability to travel up to 20%

Preferred Experience:

• Previous experience with annual subscription sales model preferred

• Consistent record of achieving targets and goals, preferably in a sales setting
• Leading technical conversations and persuading others to act based on requirements and value provided by solutions
• Customer facing experience leading enterprise customers through business or technology transformations with large account/project management experience
• Has handled difficult customers or situations and can demonstrate resolutions
• Strong written and verbal communication skills
• Strong organizational and problem-solving skills
• You share our values, and work in accordance with those values. Ability to analyze data and convey actionable insights to Customer Success Leadership

This job description is not an exclusive or exhaustive list of all job functions that a workforce member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

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