DOXA Talent is redefining offshoring with a commitment to ethical practices and exceptional employee experiences. We help small and medium-sized business owners save up to 70% in payroll costs while providing their offshore and nearshore teams with a fully remote work environment. Our employees, whom we call VIPs, receive comprehensive benefits, including healthcare, vacation, and retirement plans, ensuring their well-being and professional growth. At DOXA Talent, we believe ethical outsourcing is essential. Our Conscious Offshoring model prioritizes our team’s needs and development. Here’s how we stand out: - Conscious Employer: We directly employ our team members, ensuring they receive full benefits and a flexible work-from-home framework. - Economic Alignment: Our model has no hidden costs, with a Build-Operate-Transfer (BOT) basis and a flexible 30-day termination policy. - Sustainable Practices: We operate without physical offices, promoting a fully digital work environment and environmental sustainability. - Bespoke Solutions: We deliver custom-fit solutions to ensure the right talent is placed in the right role, aligned with culture and fit. - Client Training: As remote work experts, we guide clients through the transition to remote operations. - Data & Security: We take the security of your data very seriously. We are proud to announce that DOXA Talent has been awarded the prestigious “Great Place to Work” certification. This award is based entirely on what our employees say about their experiences working here. This year, an impressive 96% of our employees affirmed that DOXA Talent is a great place to work, compared to just 57% at the average U.S. company. At DOXA, we’re not just about outsourcing; we’re about conscious offshoring that benefits businesses, employees, and the planet. Join us in creating a sustainable, ethical, and efficient future for work.

Job description

Role Summary

Our client is looking for a dedicated and detail-oriented Onboarding Assistant, internally known as Operations Assistant to join their team. In this role, you will assist with various onboarding and offboarding processes, troubleshoot platform issues, compile data for reporting, and support project coordination. The ideal candidate will be proactive, possess excellent time management skills, and be able to work autonomously while contributing to team success.

WORK SCHEDULE: 9:00 AM – 6:00 PM Eastern Standard Time (10:00 PM – 7:00 AM Philippine Standard Time), follows Philippine holidays

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

Essential Functions

Assist with onboarding and offboarding searches
Assist with onboarding and offboarding candidates and clients
Assist with troubleshooting platform issues and errors
Assist with compiling data for metrics and key performance indicators (KPI) reports
Coordinate and execute project tasks as directed by the Operations Director
Facilitate and assist with administrative needs as directed by the Operations Director
Participate in weekly meetings to identify, troubleshoot, and solve key issues
Take an active role in improving the process and offer suggestions and advice

Qualifications

A Bachelor’s degree in the related field
Experience with Microsoft Excel, Google Sheets
Experience with applicant tracking system (ATS) platforms
Familiarity with Asana, Slack, and Google Suite
Experience with Airtable is a plus
Strong and consistent communication with exceptional English (speaking, reading, writing)
Excellent time management skills
Stamina with data entry and phenomenal attention to detail
Proficiency in task management
Proactive with initiating and completing work
Ability to meet deadlines and shift priorities as needed
Ability to remain productive and reliable while working autonomously and remotely
Open to receiving and implementing feedback
Capable of making suggestions that improve the efficiency of projects and tasks
A considerate and conscientious team player who values collaboration

Required profile