Job description

As our Webcare Agent with Dutch, you will handle customers reviews making sure that customers bad experiences with our brand doesn’t impact our business’ reputation. You are the voice and face of vidaXL for the customers who share their experience with our brand on social media, reviews sites, 3rd party sales channels or any other unrelated websites.

You will:

Handle reviews (all type) and posts left by our customers on the following channels: Social Media, 3rd Party Sales Channels, Reviews sites, Other (Eg: blogs)
Reach out to customers via phone and email.
Act as an ambassador of vidaXL with customers.
Understand customer’s issues and the root cause generating their bad experience and provide a satisfactory solution.
Report regularly to your Team Lead patterns, issues you notice and need improvements for a better experience of our customers.
Together with your Team Lead and your team support Channel Management with Webcare related data in order to ensure improvements.

We offer:

Naturally, you will receive a salary that matches your work experience
23 vacation days per year
Meal tickets
Private medical subscription
20% discount on all vidaXL products
Vacation vouchers
Discount on ESX Subscription
Opportunities to develop yourself

We ask:

Of course, you need to speak English and Dutch fluently to serve our customers as effectively as possible
It is also important that you live in Romania and are allowed to work in Romania, otherwise you will not be able to join our team;.
One day/month to work from our office in Cluj-Napoca;
Conflict resolution and problem-solving ability
Customer Service experience
Ability to find a balance between keeping both customer and business happy.
Analytical thinking for spotting trends and patterns.

Why vidaXL

vidaXL is a major player in the ever-growing world of e-commerce. Since our foundation in 2006, we've expanded our global reach, serving millions of customers with a vast selection of products for every aspect of their lives. Our bold and down-to-earth approach sets us apart. We embrace challenges, take chances, and try new things every day, all with the goal of providing the best possible experience for our customers.

We believe in our people, and we love to invest in their personal growth. We offer the freedom to seize opportunities, thrive, and grow alongside a global e-commerce leader.

Want to join us?

We look forward to your application! For more information, contact our Talent Advisor: Ana Cîrstoiu

M | [email protected]

* An assessment will be part of our recruitment process

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability

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