Job description

Job Description

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.

Overview of Job Function:

The Client Analyst is responsible for survey design, data evaluation, and development of in-depth insights tied to client business challenges. The Client Analyst works closely with clients to understand their business goals and identify data and research requirements for decision-making. They perform research design and its continuous improvement to drive business outcomes. The Analyst creates compelling data-driven stories showing trends and improvement opportunities for our clients’ business practices.

Principal Duties and Essential Responsibilities:

Create insights (CXSA, Hybrid, Scorecard, Agent Level Reporting, Dashboards, adhoc) which as requested by customers and communicated by the Customer Success Manager.
Develop recommendations for improving the clients KPI’s, or Foresee scoring, based on learnings from analysis conducted.
Present findings to clients during a formal presentation either through a conference call or (occasionally) in person.
Provide recommendations for question modifications/additions, CPP/EPP additions, or other value add improvements to customer’s data collection or surveys, based on findings from the analytics process.
Provide expertise and evaluation of potential tools used to conduct superior analytics, as suggested by the product team or customer success leadership.
Leverage expertise during analysis relative to verticals or industries such as retail, finance, telecom, utilities, or government.
Complete time tracking and logging of PSU’s against specific customer projects.
Maintain acceptable levels of utilization toward billable client work.

Minimum Requirements:

Bachelor’s degree in related field or equivalent work experience
Minimum of 3-5 years experience in project management and/or analytics
Exceptional verbal and written communicator
Demonstrate ability to work and adapt well within a team environment
Dynamic thinker, a problem solver
Ability to work well in a flexible development environment
Self-motivated and self-directed
Strong attention to detail
Ability to plan and prioritize work effectively
Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations

Preferred Requirements:

Experience working both independently and within a team as a team member and team leader
Voice of Customer/CX experience with multiple types of visitor touchpoints (website, call center, physical store, etc.)
Experience with analytics tools such as SPSS, Tableau, R, OData, Excel, Power BI

MIN: $60K

MAX: $70K

About The Team

Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.

For US Applicants

2025 Benefits Offering

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