Business Support Assistant

Alpha Financial Markets Consulting (Alpha FMC) is the leading global consultancy to the asset and wealth management and insurance industries. We are a boutique management consulting firm that offers the world’s top asset and wealth managers a competitive edge through our unrivalled expertise and industry insight. Our firm was founded in 2003 at its London headquarters, and its rapid expansion led to a successful IPO in October 2017. Our client base covers all of the world’s top 20 and 80% of the top 50 asset managers by AUM, and we have worked with over 870 clients globally. We are headquartered in the United Kingdom but have 17 offices globally including the United States, Canada, Luxembourg, France, Netherlands, Switzerland, Denmark, Germany, Singapore and Australia. Globally we employ over 1000 full-time consultants which enables us to provide deep expertise to our extensive client base.

To clients, we’re a trusted partner for change programmes that improve links between their people and processes. But to our employees, we’re so much more. Alpha is a rewarding place to work. A meritocratic environment perfect for building a career. And an exciting place to meet some great people.

The benefits of working with Alpha:

• We invest in developing your talent.We run tailored training for all levels, which supports industry-leading qualifications.
• Your progress is based on ability not time.We don’t have promotion quotas, there is no ‘time-at-level’ requirement, no ‘up-or-out’ policy; just a plain and simple meritocracy where everyone progresses as their abilities and results dictate.
• You’ll work with great people.Our projects are complex and require a range of skillsets to solve the challenges we face. You’ll collaborate with people who have a range of expertise – which will help develop yours.
• You share in our success.We have a profit share bonus scheme that shares our corporate success and gets great feedback from staff

The opportunity:

Alpha FMC is looking for a Business Support Assistant to join a growing Business Support team to support the company’s ongoing growth:

Contractor Management

• Work with the wider Operations team to manage the Group’s contractor onboarding, ongoing management and offboarding process
• Monitor Alpha Group’s contractor base and ensure other operational processes are updated accordingly
• Provide suggestions and deliver improvements to the contractor management process
• Build excellent relationships with key stakeholders, ensuring any issues are resolved at the earliest opportunity
• Liaise with Alpha consultants to ensure contractor processes runs smoothly

Client Support and RFP process

• Work with key business stakeholders and Operations team to support with business critical client processes
• Complete client Request for Proposals (RFPs) when needed to support Alpha Group’s critical client relationships
• Complete client Due Diligence Questionnaires (DDQs) when needed to ensure Alpha Group meets its key client obligations

Business Support processes and projects

• Work alongside the business management and support team on strategic operational, technology and governance initiatives
• Work alongside a change manager, providing project management and PMO support for key change and integration projects
• Work with the Business Support team on other critical business management processes and priorities

The role provides opportunity for growth and progression as the jobholder will continuously build a thorough understanding of Alpha’s business model, strategy, employees, industry and clients. Through this the jobholder will work on increasingly complex projects, developing a business case for promotion and progression in the Group.

We want to hear from people with:

• Enthusiasm; a self-starter who shows initiative
• First-class communication skills, presentation and problem-solving skills
• Good Microsoft Office skills, experience in other SaaS systems (e.g. Salesforce, Slack) is a plus
• A team player mentality, focusing on team achievement, not just individual goals
• Superb interpersonal skills, with ability to influence and lead
• Business language fluency in English
• Ability to cope with demanding and fast-paced environment
• Excellent organisational skills