Job description

Job Description:

Responsible for supporting enterprise application system integrations and strategic planning, process evaluation, design, prototyping, configuration, and testing. This includes performing system implementations, requirements gathering, testing strategy, production support, documentation, and enhancement of software packages and applications.

Partner with decision makers, system owners, and end users to define business requirements, system goals, translate defined requirements into user stories and process flows; and work with the assigned Center of Excellence (COE) business and technical teams on functional and technical design and implementation.
Collaborate with assigned cross functional teams to produce demos to leadership, user acceptance testing with cross-functional team(s), end-user deployment, adoption and training.
Serve as the liaison between internal teams and IT to gather business requirements needed for system modifications, enhancements, and implementations.
Provide in-depth functional and business process knowledge to ensure efficient design, configuration, training, and implementation
Lead discovery and design sessions to develop prototypes of new systems for the purpose of enhancing business processes, operations, and information process flow.
Provide subject matter expertise to identify, create, and facilitate process design changes through the review and analysis of system effectiveness and efficiency; ensure data is reliable and develop strategies for improving and leveraging these systems.
Troubleshoot technical issues and lead technical investigations to identify and discover system errors, application modification, and/or functionality related issues.
Determine priority of escalated issues effectively and manage conflicting/competing priorities.
Provide guidance and support in developing new functionality and cultivate strong business relationships with end-users and other project stakeholders.
Lead and participate in Sprints for development cycle, define deliverables, determine improvement priorities, and provide feedback to ensure on-time delivery of project tasks and milestones.

Education Required:

Bachelor’s degree in Computer Science or related discipline.
Or, any combination of education and experience which would provide the required qualifications for the position.

Experience Required:

4+ years’ experience in using and implementing enterprise application solutions.
4+ years’ experience in enterprise application configuration and development.

Knowledge, Skills & Abilities:

Knowledge of: Salesforce configuration and portals including but not limited to developing custom objects, work-flow business rules, and validation rules; Sarbanes Oxley (SOX) processes and Stock Keeping Unit (SKU) creation and modification processes; relational databases used at enterprise scale; Microsoft Office Suite.
Skill in: Effective relationship management, communication, and presentation; dealing effectively with customers, vendors, peers, and senior management; work in a fast-paced environment; staying organized, prioritizing workload, multi-tasking, and meeting deadlines.
Ability to: Provide orientation and training to end users; mentor and provide guidance to junior staff; work independently as a self-starter in a fast-paced environment; adapt to growing and changing environment delivering accuracy while managing multiple deliverables within a projected timeline.