Sales Operations Senior Analyst

**This position is remote/work from home. You need to reside within the Central or Eastern Time Zones.

Sales Operations Senior Analyst (CPQ) is responsible for taking CPQ features and/or user stories and working directly with Product and Key Business stakeholders to understand and document all business requirements and be able to speak to those requirements, representing the businesses from business requirement definition to final roll out. This individual is accountable to ensure IT has proper requirements, document business requirements, work with business to identify standard administration tasks (fields, picklists, etc) and understand details for sprint reviews and development questions. Also responsible for “pre work” needed before submitting a user story or feature to IT. This individual must also stay close to Support trends to ensure Product is prioritizing highest impact functionality within CPQ. Additionally, they are responsible for proof of concepts and art of the possible activities within CPQ.        

What You’ll Do 

• Accountable for ensuring CPQ Product team has proper requirements 

• Document business requirements along with Product, specifically Product Owners across CPQ and Product Catalog 

• Partners with, and represents, Sales/PM/SBO stakeholders (IC or Director-level in most scenarios) to understand objectives, priorities, challenges and process/system issues related to contracting and quoting 

• Ability to connect with business stakeholders and represent needs when gathering/presenting requirements back to Product 

• Participant in Sprint reviews and Backlog Refinement 

• Participate in Prioritization exercises with Stakeholders and articulate needs back to Product during Quarterly Planning 

• Ensure requirements are translated properly to user stories or features 

• Routinely reviews ticket/pain point trends from CPQ Support team to ensure Product backlog addresses top issues for Sales and PM CPQ users 

• Partner with Product to ensure roadmap is socialized/understood by Sales/PM Leaders 

• Build reports/dashboards to track key metrics associated with top issues / new CPQ functionality to measure impact to business when appropriate 

• Uncover areas of opportunity to improve data and dependencies for CPQ outside of Product and the SBO 

• Ensure processes are defined, if needed, and partners with process governance team to ensure all details are understood 

• Reviews comms and training collateral for CPQ deployments and workarounds 

• Run proofs of concept to determine future recommendations to stakeholders 

• Documentation needed prior to submitting for IT discovery/requirements gathering 

• Participation in BAU calls with Key Sales and PM Stakeholders 

• Participation in Success Sessions to showcase recent enhancements and best practices with Sales and PM 

What’s in It for You? 

Here’s a sneak peek at the benefits you could experience as a Cox employee:

• A competitive salary and top-notch bonus/incentive plans. 

• Exceptional work-life balance, flexible time-off policies and accommodating work schedules. 

• Comprehensive healthcare, with multiple options for individuals and families. 

• Generous 401(k) retirement plans with company match. 

• Professional development and continuing education opportunities. 

• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. 

• Extra perks like pet insurance, employee discounts and much more.

Check out all our benefits. 

Who You Are 

Minimum:

• Bachelor’s degree in related discipline and 4 years of relevant experience. The right candidate could also have a different combination, such as a master’s degree and 2 years’ experience; a Ph.D. and up to 1 year of experience; or 8 years’ experience in a related field

• 3+ years of Configure/Price/Quote (CPQ) software experience or relevant systems (Billing/CLM) experience 

• Experience with Salesforce.com required 

• Experience with lead-to-cash processes and platforms 

• High level understanding of Scaled Agile Framework 

• Proven skill in change management and problem solving  

• Project Methodologies: Thorough understanding of program management techniques and methods 

• Build Relationships: Establish and maintain positive working relationships with others, both internally and externally 

• Communicate Effectively: Good listener with outstanding interpersonal qualities and a natural, effective consultative style who can present their views in a clear and compelling manner 

• Creativity/Innovation/Proactive: Develop new and unique ways to improve operations of the organization and to create new opportunities. 

• Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to exceed expectations 

• Collaboration: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions  

• Solve Problems: Assess situations to identify causes, generate solutions, and make recommendations to resolve the problem 

• Systems: Fluent in Microsoft Office particularly Excel, Word and PowerPoint and Advanced excel skills required 

• Influence: Ability to operate and work across functional groups in a matrixed organization and influence change 

• Work Ethic: Must be willing and able to “roll up the sleeves”  

• Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes in order to meet business requirements. 

Preferred:

• Knowledge of existing Cox Automotive sales processes and systems

• Working knowledge of Cox Automotive Sales and Performance Management organizations 

Join the Cox family of businesses and make your mark today!