Client Partner

Corra, a Publicis Sapient company, is the global commerce consultancy and SI that helps brands and organizations grow by evaluating, building, and optimizing their digital commerce ecosystems.  

As Publicis Sapient's Commerce Center of Excellence, we are not just strategic thinkers, accomplished engineers, and award-winning experience designers. We are also firm believers that outstanding customer experiences are the result of a perfect blend of flawless technology and beautiful, human-centered design. With 20+ years of experience in commerce technology, we understand that customer expectations are constantly evolving. That's why we've committed to building future-proof solutions and refining an agile execution process, ensuring our clients can achieve more with less. 

Winner of multiple Best Places to Work awards, we offer exciting and challenging projects with industry leading companies, competitive health benefits, flexible work arrangements, ongoing career development, company outings, and many other bonuses. 

Corra is looking for a Client Partner (CP) who is responsible for leading and growing a portfolio of enterprise accounts with set revenue, profitability and client satisfaction targets. This individual serves as a trusted advisor, driving digital commerce transformation by aligning the client's business goals with technology and service capabilities. They work cross-functionally with delivery, sales, alliances, and marketing teams to ensure client success, revenue growth, and long-term partnership sustainability. The CP manages their portfolio with a holistic perspective, understanding that growing accounts is the result of an inspired team delivering exceptional work to a client who is happy with the overall client experience and recognizes unique and incremental business value in Corra’s services to their business. The CP possesses strong business acumen, the curiosity required to understand our clients’ businesses, the innate desire to solve problems and the ability to leverage all agency capabilities to address our clients’ challenges. 

Responsibilities 

• Portfolio: 10M+ across enterprise level accounts 

• Client Relationship Management: Build and maintain deep, strategic relationships with enterprise clients, serving as their primary point of contact and trusted advisor.  

• Revenue Growth & Retention: Own the commercial success of assigned accounts, driving renewals, upsells, and expansion of services while maintaining strong retention metrics. 

• Digital Commerce Strategy Alignment: Partner with clients to understand their business objectives, pain points, and digital transformation needs, aligning agency capabilities to provide value-driven solutions. 

• Cross-Functional Leadership: Collaborate with delivery, alliances, marketing, and commercial leadership teams to drive client success and account expansion. 

• Performance Management: Monitor key performance indicators (KPIs) for client engagements, ensuring projects meet business objectives, timelines, and budgets. 

• Contract & Commercial Negotiation: Lead contract discussions, pricing strategies, and statements of work (SOWs) to drive favorable outcomes for both the agency and the client. 

• Industry & Competitive Awareness: Stay informed about industry trends, emerging technologies, and competitor activities to provide insights and thought leadership to clients. 

Qualifications & Experience 

• Experience: 8+ years in enterprise client management, strategic account leadership, or consulting, preferably within an ecommerce SI, digital agency, or technology solutions provider. 

• ecommerce Expertise: Deep understanding of digital commerce platforms (e.g., Adobe Commerce, Salesforce Commerce Cloud, Shopify, commercetools, BigCommerce, SAP Commerce), digital transformation, and omnichannel commerce trends. 

• Strategic Sales & Negotiation: Proven track record of managing complex enterprise deals, including renewals, expansions, and consultative selling. 

• Executive Presence: Ability to engage and influence C-level stakeholders and senior decision-makers within enterprise organizations. 

• Cross-Functional Collaboration: Experience working with technical delivery, alliances, and marketing teams to drive successful client engagements. 

• Metrics & KPI Focus: Strong analytical skills with the ability to track account performance, revenue growth, and client satisfaction metrics. 

• Education: Bachelor’s degree required; MBA or equivalent business/technology experience preferred  

Key Competencies 

• Client-Centric Mindset: Passionate about delivering value and building long-term partnerships. 

• Problem-Solving Ability: Strong analytical and strategic thinking skills to address client challenges effectively. 

• Communication & Presentation Skills: Exceptional ability to articulate complex solutions in a compelling and concise manner. 

• Adaptability & Agility: Comfortable working in a fast-paced, evolving digital commerce landscape. 

Potential Salary Range: $125,000-$170,000. Exact compensation may vary based on skills, experience, and location

Corra provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.