Licensed Vocational Nurse (LVN) - Call Center

COMPANY OVERVIEW
At Harbor Health, we’re transforming healthcare in Austin through collaboration and innovation.  We’re seeking passionate individuals to help us create a member-centered experience that connects comprehensive care with a modern payment model.

If you’re ready to make a meaningful impact in a dynamic environment where your contributions are valued, please bring your talents to our team!

POSITION OVERVIEW
We’re looking for an LVN  to operate within our Call Center who is passionate about delivering high-quality care through advanced clinical support and care coordination. In this role, you’ll address intermediate and complex member needs while ensuring seamless transitions in care remotely.

POSITION DUTIES & RESPONSIBILITIES

Advanced Clinical Needs:

• Manage medication refill requests, ensuring accuracy and timely processing.
• Address complex abnormal lab results, providing clear instructions, follow-up steps, and escalation when necessary.
• Handle complex member questions, using clinical expertise to provide actionable solutions.

Specialist Communication and Care Coordination:

• Respond to calls from specialists, acting as a liaison between members, providers, and the care team to ensure continuity of care.
• Facilitate care coordination for members with chronic conditions or those requiring multi-specialty care.

Member Support and Collaboration:

• Provide real-time support for member concerns, leveraging your nursing knowledge to deliver clear and empathetic guidance.
• Collaborate with CMAs, RNs, and other team members to ensure high-quality care outcomes.
• Document all clinical interactions and care plans in the EHR system with precision.

DESIRED PROFESSIONAL SKILLS & EXPERIENCE

• Licensed Vocational Nurse (LVN) with active state licensure.
• 2+ years of clinical experience; prior experience in a healthcare call center or telehealth preferred.
• Comfort and experience working fully remote.
• Strong understanding of clinical workflows, medical terminology, and nursing protocols.
• Proficiency with EHR systems and triage tools.
• Excellent critical thinking, communication, and interpersonal skills.
• This is a fully remote role

WHAT WE OFFER

• Opportunity to create and shape behavioral health integration within our innovative care model
• Collaborative and dynamic work environment
• An organization made of people who are passionate about changing the healthcare landscape
• Competitive salary and benefits package
• Professional development and growth opportunities
• A transparent and unique culture

Harbor Health is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all clinicians and teammates and actively encourage applications from people of all backgrounds.