Quality Coordinator (Remote)

Who we are:

Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems. The Access TeleCare technology platform, Telemed IQ, enables life-saving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty. We provide healthcare teams with industry-leading solutions that drive improved clinical care, patient outcomes, and organizational health. We are proud to be the first provider of acute clinical telemedicine services to earn The Joint Commission’s Gold Seal of Approval and has maintained that accreditation every year since inception.

We love what we do and if you want to know more about our vision, mission and values go to accesstelecare.com to check us out.

What you’ll be responsible for:

The Quality Coordinator supports of all aspects of the Quality Department. The domains of Quality are aligned to the National Association of Healthcare Quality’s (NAHQ) framework & align to this job description. This role reports to the Director of Quality & Accreditation.

What you’ll work on:   

Patient Safety/Patient Safety Organization (PSO)

• Support the implementation of Patient Safety Organization certification requirements
• Support design, continued improvement, integrity and effectiveness of the Patient Safety Event Reporting system, including analyses and reporting
• Support and facilitate Root Cause Analyses and Peer Reviews
• Design, manage, and facilitate Professionalism Event processes
• Coordinate and prepare formal client complaint responses
• Support maintenance of Patient Safety internal policies and procedures

Regulatory & Accreditation

• Assists in continuous state of readiness by supporting owners across enterprise to align to required standards
• Support internal teams to create evidence of standards compliance when gaps are identified, escalates when barriers
• Supports survey materials: creation of materials, presentation, and other tools needed
• Support education of cross-functional teams on TJC Standards & updates
• Support quality owned policy updates, and facilitates cross-functional teams when gaps identified across broader organization

Performance and Process Improvement  

• Assist with organizational Quality & Performance Improvement Plan (QAPI) initiatives including support of annual updates and year in review
• Support project and change management initiatives
• Participate and support multidisciplinary teams on improvement initiatives
• Participate and support process mapping, research, and analysis for Quality and Operational systematic analyses across the organization

Quality Review and Accountability  

• Responsible for oversight of Focused & Ongoing Professional Practice Evaluation (F/OPPE) process, aligned to The Joint Commission Standards and internal policies
• Obtains data and charts from various systems/partners with Service Line teams as necessary. Makes recommendations for improvement based on trends
• Assists in development of policies and procedures

Quality Leadership and Integration

• Contribute to integration efforts, process redesign, change management, implementation strategies and ongoing performance measurement 
• Support content development and reporting at various enterprise committees (Medical Executive, Compliance, and other clinical department specific) on patient safety and quality topics

 What you’ll bring to Access TeleCare:

• Bachelor’s degree preferred
• 3-5 years of healthcare experience preferred
• Prior experience in a Quality, hospital/healthcare setting role or combination of experience
• Excellent verbal, written, and presentation skills
• Working in independent, remote environment preferred 
• Analytical, problem-solving, and strategic thinking skills 
• Ability to work effectively under deadlines and self-manage multiple projects
• Flexibility and adaptability in a fast-paced environment
• Demonstrated proficiency with Microsoft office programs
• Experience with other technology systems preferred (e.g. Smart Draw, LucidChart, Salesforce, Box, Slack, Zoom)
• Ability to thrive in 100% Remote based, high growth fast paced organization
• Must be able to remain in a stationary position 50% of the time

Company perks:

• Remote Work
• Health Insurance (Medical, Dental, Vision)
• Health Savings Account
• Flexible Spending (Medical and Dependent Care)
• Employer Paid Life and AD&D (Supplemental available)
• Flexible Vacation Policy, Wellness Days, and Paid Holidays

About our recruitment process:
We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we would like to speak with you. You can expect up to 3 interviews via Zoom.
  
 Access TeleCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.