Student Services Advisor-Online Remote

We offer an extensive benefits package to our full-time employees after 30 days of employment, a matched 401(k) after 60 days, and Paid Time Off after 90 days.

As an Academic Advisor in our Online Student Services group, you will support and mentor students from the point of enrollment through graduation. Our students are enrolled in traditional courses and online programs and will require the majority of their support by phone and email. You will be the student’s primary point of contact. You will not only provide daily support but will also be expected to motivate, inspire, and challenge students as they progress through their degree programs. You will support enrollment, student development, and retention services while ensuring high-quality learning per school, company, regulatory, and accreditation standards and policies.

Qualifications

• Manage cohort of students through completion of a degree program
• Work closely with students by phone and online
• Coach and inspire students while providing academic support
• Encourage and support students as they learn how to properly navigate through the learning management system
• Guide students through the onboarding process, familiarizing them with available resources
• Function as a liaison between departments
• Gain a thorough understanding of all relevant policies and procedures related to available degree programs
• Direct retention activities for continuing and re-entry students through re-enrollment activities and attendance tracking
• Perform other duties as needed

Required Experience

• Bachelor’s degree from an accredited college or university

Preferred Experience

• 3+ years of experience in academic advising, student services, admissions, or student finance
• Prior knowledge of academic policies and procedures preferred

Required Skills

• Maintains a calm, friendly demeanor with internal and external clients
• Analyzes problems, identifies alternative solutions, projects consequences of proposed actions, recommends best options, and implements approved solution(s) in support of corporate goals
• Works independently in the absence of supervision
• Communicates clearly and concisely, both orally and in writing
• Can drive results to meet team and department goals
• Establishes and maintains effective working relationships
• Analyzes problems, identifies alternative solutions, projects consequences of proposed actions, recommends best options, and implements approved solution(s) in support of set goals
• Able to multi-task efficiently and effectively

Applicants must be authorized to work for any employer in the U.S. This job posting does not qualify to sponsor or take over sponsorship of an employment Visa for those who do not meet the work authorization requirements for employment in the U.S.

Ancora Education is committed to creating a diverse and inclusive work environment. We are an equal opportunity employer that maintains a policy of nondiscrimination with respect to all employees and applicants for employment. All employment decisions are made without regard to an individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.