Customer Success Manager

Your Title: Customer Success Manager

Job Location: Remote US

Our Department: Transportation & Logistics

Do you love working with customers and want to play a role in helping them experience high levels of success when using our products and solutions?

What You Will Do

The Customer Success role ensures high customer satisfaction levels, successful engagement with our products, increased retention and growth while monitoring health and risk factors to ensure a strong partnership between customer and Trimble Transportation. Responsibilities include:

• Establish proactive and strategic relationships with customers to understand, document, and align client strategies and business outcomes.

• Deliver an engagement and communication strategy that focuses on meeting customer outcomes and creates client advocates that evangelize Trimble Transportation and drive new opportunities

• Monitor customer health and churn risk; run point on ensuring the appropriate stakeholders are addressing gaps internally to mitigate low health and/or at risk customers.

• Manage the customer experience, collaborating with internal teams and resources to ensure clients’ progress toward achieving their goals.

• Responsive to customer contact via phone, email, and internal communication tools

• Travel on demand (up to 15%)

What Skills & Experience You Should Bring

• Bachelor’s Degree or 5+ years’ of progressive experience in customer success, account management, customer operations, client services or program management in a client facing capacity, with direct accountability for retention and expansion of customer accounts

• Strong consultative, presentation and relationship skills

• Excellent communication and organizational skills, managing competing priorities

• Experience working with Executive and C-Level Teams.

• Google Suite, Salesforce

What Skills & Experience You Could Bring

• Industry recognized Customer Success certification

• Experience utilizing a Customer Success platform (Gainsight, Totango, etc)

• Understanding of transportation best practices

• Project management experience

• Experience with data modeling and predictive analytics

Our Transportaion & Logistics Division

Trimble Transportation is in business for optimizing the movement of freight by providing shippers and carriers both mobility, enterprise and visibility software tools they need to run their businesses more efficiently. As the leading provider of Transportation Management Software (TMS), Asset Management Software (AMS), and Fleet Management Software (FMS) we are devoted to propelling companies in the trucking industry toward increased efficiency, lower costs and optimize operations.

Trimble Transportation optimizes the movement of freight by providing shippers and carriers with mobility, enterprise and visibility solutions that operate their businesses more efficiently. As the leading provider of Transportation, Asset, and Fleet Management software, we are devoted to propelling companies in the trucking industry toward increased efficiency, lower costs, and optimized operations.

Trimble’s Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble’s Privacy Policy

Compensation

Target salary range: $80,000 - $90,000. The final offer will be based on the candidate's skills.

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Pay Equity

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

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Bonus Eligible?

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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