People Services Representative

Job Description

Position Title: People Services Representative

Reporting to: Manager, People Services

Department: Human Resources

Work Location: Costa Rica

Classification: CR (Exempt)

Key Responsibilities

• Act as the primary point of contact for employee inquiries, providing clear and accurate information in both English and Spanish, ensuring effective communication and support.

• Provide guidance to employees and managers on interpreting company policies, workplace expectations, and professional development opportunities.

• Assist in resolving workplace conflicts by facilitating discussions and supporting mediation processes when necessary.

• Attend and participate in employee disciplinary meetings, terminations, and investigations.

• Support compliance with federal, state, and local employment laws for employees while ensuring alignment with company policies.

• Ensure clear communication and consistent application of company policies across teams, departments, and external parties such as clients, verifiers, or auditors.

• Monitor compliance with company policies and labor laws through regular audits and recommend corrective actions as needed.

• Prepare, review, and ensure the accuracy of necessary documentation, including issuing official letters and attestations for internal and external clients, while coordinating with relevant teams to maintain smooth processes and compliance with company standards.

• Access, utilize, and share employee records responsibly, ensuring adherence to company standards and legal requirements.

• Support performance management processes by monitoring review progress, guiding managers on systems, and ensuring completion of action items.

• Coordinate or assist in delivering training sessions related to People Services procedures, policies, compliance, or professional development.

• Collaborate on and lead People Services projects, including employee engagement initiatives, process improvements, compliance audits, and other ad hoc assignments as needed.

• Act as a point of contact during emergencies or crises, assisting with employee support, communication, and coordination of resources.

• Generate and analyze People Services reports and metrics to inform decision-making and highlight opportunities for improvement.

• Utilize Workday, Salesforce, and other HR systems to optimize workflows, manage employee data, and generate actionable reports.

• Partner with the People Services internal teams and other departments to address employee relations concerns and cultivate a supportive workplace culture.

• Support LLS’ Quality Management System (QMS) to continually improve the Division’s processes, procedures, and services and thereby increase efficiency, productivity, effectiveness, and customer satisfaction.

• Perform other duties as assigned.

Qualifications

• Language Skills: Excellent verbal and written communication skills in English and Spanish are required.

• Experience: 1-3 years in Employee Relations, Human Resources, or a related experience is required. 

• Education: An associate’s or bachelor’s degree in Human Resources, Business Administration, or a related field is preferred. Equivalent relevant experience will also be considered.

Knowledge & Skills

Required

• Strong interpersonal and communication skills to effectively interact with employees and external parties at all levels.

• Exceptional organizational skills and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.

• Excellent time management skills with a proven ability to meet deadlines.

• A high level of discretion and the ability to handle confidential information with care.

• Proficiency with Microsoft Office Suite.

Preferred

• Strong analytical and problem-solving skills to address complex employee relations issues effectively.

• Negotiation and conflict resolution skills.

• Familiarity with U.S. employment laws and regulations.

• Experience with HR systems such as Workday and Salesforce.

• A legal background or knowledge of compliance requirements.

If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact the Corporate Recruiting Team at CorporateRecruiting@languageline.com.

Equal Opportunity Employee

All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, or any other consideration prohibited by law or contract.

Compliance with Disability Laws

It is the policy of LanguageLine that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodation to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.

VEVRAA 

Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35 (c).

If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact the Corporate Recruiting Team at CorporateRecruiting@languageline.com

For U.S. Positions: Candidates must be authorized to work in the US without the need for visa sponsorship. At this time,
Teleperformance Specialized Services Companies does not offer visa sponsorship for this position.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

Compliance with Disability Laws. It is the policy of LanguageLine that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)