Job description

JOB TITLE: Customer Success QA Automation Engineer (remote)

LOCATION: Latin American locations only – Remote

COMMITMENT: Fulltime

ABOUT US:

SkilldLabs is a product built from the challenges of our past. Hiring quality talent, working together in the same time-zone, and building cutting edge products at warp speed. We help startups overcome today's hiring challenges. Today, we have grown into a leading staff augmentation provider of highly skilled teams of nearshore experts.

Our client is an early-stage startup transforming how companies approach testing their software. As experienced builders, we understand the challenges of QA testing firsthand—writing and maintaining test suites is time-consuming, tedious, and diverts valuable engineering resources from building impactful features.

With recent breakthroughs in AI, we’re revolutionizing the QA process. Our AI-driven platform enables companies to describe testing requirements in plain English, automatically generating reliable Playwright tests and maintaining them over time—eliminating the need for manual test writing.

We are a fast-moving, collaborative team that prioritizes practical solutions over perfection, challenges traditional approaches, and builds tools that meaningfully improve developers’ workflows.

Role

We are seeking a QA Automation Engineer to join our Customer Success team. This is not a typical QA role—you’ll operate at the intersection of test automation and customer success, helping customers maximize the value of our AI-driven platform. You’ll play a pivotal role in implementing automated testing solutions, ensuring system reliability, and serving as a key point of contact for customer support and onboarding. Your work will directly contribute to helping our customers revolutionize their testing workflows.

Key Responsibilities

Collaborate closely with customers to identify critical testing needs and implement tailored automated solutions, ensuring smooth experience and support.
Act as a trusted advisor, guiding customers through onboarding, best practices, troubleshooting processes and be on call if test failures come in.
Generate, maintain, and stabilize Playwright tests using our AI platform.
Configure and manage CI/CD integrations across various customer environments.
Troubleshoot test failures and deliver timely solutions, providing hands-on support during customer development cycles.
Use internal tools to create tests and triage test runs (Work with computer-generated code and process it)
Configure GitHub CI actions for seamless workflow.
Handle Docker containerization for customer environments.
Partner with internal teams to refine and enhance our platform based on customer feedback and needs.
Create and maintain customer-facing resources, including documentation, tutorials, and FAQs, to ensure seamless adoption of our tools.

Qualifications

2-5 years of experience in software engineering, test automation, or a customer-facing technical role.
Strong TypeScript/JavaScript skills.
Proficiency in web technologies, including HTML, APIs, and selectors.
Experience with CI/CD and containerization tools, Github and Docker.
Excellent interpersonal and communication skills, with a strong customer-service mindset.
Ability to translate complex technical concepts into accessible language for customers.

Ideal Candidate

Thrives in a fast-paced startup environment with evolving priorities.
Balances technical expertise with a practical, customer-focused approach.
Excels at managing relationships and solving problems collaboratively with customers.
Handles ambiguous challenges with creativity and independence.

WHAT WE OFFER:

Paid online learning
Family Leave
Computer Sponsor program
Sponsored certifications
Payment in USD

If you are passionate about QA, thrive in a collaborative environment, and are excited about contributing to a groundbreaking project, we would love to hear from you. Apply now and be part of the team that is shaping the future at Skilldlabs!

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