Order Processing Specialist

Where you’ll work: Remote, Guatemala

Accounting and Finance at GoTo

The Accounting and Finance team is essential to our business. While the specific roles may vary, one thing is certain – you will be at the center of our organization and an integral part of the team responsible for ensuring the efficient financial management and financial controls necessary to support all our business activities. This is where you make an impact.

The Order Processing role consists of team members from across multiple countries for our GoTo Resolve and GoTo Connect Products. The role handles order processing, invoicing for service, research and resolving account disputes, equipment tickets and tax exemptions. You will be a contributing player on our team as you apply your skills in this role.

Your Day to Day

As an Order Processing Specialist, your responsibilities are:

• Enter sales orders and contract terms into the Company's order entry systems, assuring accuracy

• Evaluate tax exemption requests for compliance and process with 3rd party system, adjusting invoices accordingly

• Assess and grant comp seats as required

• Ensure orders are entered accurately and according to established departmental SLAs

• Demonstrate flexibility and teamwork across Geo’s especially at month/quarter/year end

• Provide thorough and timely support to internal teams, which may include but not limited to Sales, Customer Care, Provisioning, Technical Customer Management, Product Managers, Accounting, Cash Applications and Customer Payment Support on customer account and billing inquiries

• Process Internal Business Requests and Cases within established SLAs

• Review refund requests, obtaining proper approvals and process in accordance with the Company's Policies (Sarbanes- Oxley controls)

• Process invoicing accurately and completely in a timely manner within established SLAs

What We’re Looking For

As an Order Processing Specialist, your background will look like:

• Flexibility: Willingness to adjust schedule based on month/quarter and year end deadlines that may include weekend and holiday coverage. Ability to attend required training/meetings.

• Previous Billing Experience: Prior billing and resolution skills experience, 2 years preferred

• Attention to detail: This role processes large volumes of customer orders with specific deadlines.   Accuracy of complex, repetitive tasks is essential

• Collaborative: Ability to work independently to meet individual goals and development while working with a team to drive overall company success 

• Communicative: Communicate effectively with a high degree of professionalism with Stakeholders internal partners and customers

• Other Tools: Prior experience with sales-related booking system i.e., Salesforce & Netsuite. Basic to intermediate Excel skill preferred

• Internal applicants:

• at least 1 year tenure in your current role
• No active DPs in the last 6 months
• Great performance in the last three months
• Level 1 finance agents only

You’ll be working towards a shared goal with an open-minded and cohesive team that is very much the sum of its parts. At GoTo, we’re passionate about growing a diverse and inclusive work ecosystem because unique takes make us a stronger company, and Stronger Together. We’re committed to creating an inclusive space for everyone, no matter what. That’s how we’ll Be Real, Think Big, Move Fast, and Keep Growing along the way.

Learn more.