Customer Care Specialist

·         You are a UOW student who is driven to make a difference

·         We are a diverse and inclusive team ​

·         Together we can create brilliant customer experiences ​

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Do Work that Matters ​

CommBank is searching for UOW students who will join us for a job but stay with us for a career! As a Customer Service Representative within our contact centre, you’ll be the friendly voice our customers hear when they call us. You will assist customers manage their day-to-day banking across a range of products and empathetically provide extra care to customers facing challenges meeting financial commitments. You will work across a diverse breadth of enquiries, including:

·         Concierge and welcome calls

·         Missed payments and early-intervention collections

·         Simple customer service enquiries

See Yourself in our Team  ​

We currently have Casual positions available, with hours spanning across 7 days a week, from Monday to Sunday, 8am to 8pm. This is a hybrid position giving you the flexibility to work from home and office.

We’re Interested in hearing from people who ​

·         Genuinely care about the experience of our customers ​

·         Have excellent communication skills ​

·         Have the ability to navigate new technology and computer systems ​

·         Are naturally curious, resilient, empathetic and adaptable​

·         Have aspirations to grow their career with us ​

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Hours

To be considered for this role you must have the following availability:​

·         Provide a minimum of 10 hours availability  

·         You must be available to work from the office once per fortnight (more during training) there is a CBA office on UOW Campus.

·         Outside of this, we’ll do our best to accommodate your work preferences & availability​

Training

·         Mandatory Training will commence on the 5th of May for 5 weeks.

·         The training schedule is Monday, Tuesday, Thursday 9am – 2pm.

·         Please note, we cannot provide any time off during the training period, you will need to work the training schedule around your Uni timetable.

·         Throughout your training you will be fully supported with dedicated leadership and a progressive learning model. As you master your role, you’ll have the opportunity to learn new skills, and progress in your career.​

Eligibility

·         You are 18 years or older

·         You are a permanent resident of Australia, or citizen of Australia or New Zealand.

·         You live in or near Wollongong and attend the main UOW Campus.

If this sounds like the role for you then we would love to hear from you. Apply today!