Staff Product Designer, Treatment Plan

Overview:

About the Role 

As Staff Product Designer of our Member Journey Experience, you’ll shape the future of the Hinge Health care experience by crafting features that cater to every unique member's needs, helping them overcome pain and reach their goals. You’ll collaborate closely with experienced Product Design leaders and cross-functional partners, employing user-centered design principles to create highly impactful, intuitive experiences. You’ll own the design of the member experience throughout the product development process, from helping define requirements and translating user research insights into actionable solutions, to interaction and UI design, prototyping, and visual design. Ideal candidates possess a strong portfolio showcasing their ability to transform complex design challenges into simple, elegant, and impactful user experiences. If you thrive in a fast-paced, collaborative environment, join our mission to revolutionize digital health and empower millions to live pain-free lives.

Who you are

Key traits of a Staff Product Designer working on our Member Journey Experience experience include:

• User empathy: You’re able to put yourself in the shoes of our members, understanding their needs, desires, and pain points in order to create impactful experiences that deliver true value

• Data-driven decision making: You’re skilled in leveraging data and user insights to inform your design decisions, from analyzing user behavior to running A/B tests to optimize the user experience

• Service ecosystem thinking: You’re able to understand, visualize and communicate broad service concepts and apply design thinking beyond the app to enhance service delivery end to end

• Creativity & innovation: While data is important, you also have a strong creative streak and are able to ideate innovative solutions to complex and ambiguous user experience challenges

• Collaboration & influence: You’re a strong collaborator, working closely with design peers, product managers, engineers, user researchers, and data scientists to ensure the user experience is seamless and effective

• Passion for quality: You’re a strong advocate for your craft and quality user experience, from effective interaction design to delightful visual expression and high quality implementation

What You’ll Accomplish

• Develop a vision for our product experience; identify and visualize opportunities to up-level our member experience to benefit both our users and our business 

• Lead the development and delivery of solutions that meet intended goals and create outcomes that positively impact key metrics

• Be a steward of great product design by ensuring solutions set high visual and interaction design quality standards

• Identify needs and key opportunities for user input; help plan and conduct user research with our user research team with contextual interviews, think-alouds, A/B tests, surveys and analysis

• Collaborate with engineers, product managers, care team members, and other designers to ensure designs drive desired UX, business, and technical outcomes

• Mentor and grow fellow designers while evangelizing design practices and finding opportunities to elevate confidence in design across the larger company

Hinge Health Hybrid Model

We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days/week.

Basic Qualifications

• 7+ years of product design experience

• A portfolio demonstrating: shipment of multiple products successfully; strong expertise in applying interaction design patterns to solve complex workflows

• Expert understanding of visual systems and practices, including layout, iconography, typography and have a curiosity and eye for pushing visual design in interfaces forward

• Experience in leading product design from opportunity development, to concept, to shipment

• A strong communicator and facilitator who can collaborate effectively on a global level with everyone from designers to engineers to leaders

• Proven ability to communicate deep design thinking at all levels of the organization

• Strong prototyping skills at multiple levels of fidelity and experience helping elevate prototyping quality and utilization across your teams in the past

• The ability to design and document user flows and design components at a system level

• Fluency with user research practices and ability translate insights into actions

• Bachelor's or master's degree in interaction design, industrial design, product design, service design, human-computer interaction, or equivalent experience

Compensation

This position will have an annual salary, plus equity and benefits. Please note the annual salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. The annual salary range for this position is $177,600 - $266,400.

About Hinge Health

Hinge Health is moving people beyond pain by transforming the way it is treated and prevented. Connecting people digitally and in-person with expert clinical care, we combine advanced technology, AI and a care team of experts to guide people through personalized care directly from their phone. Our approach is proven to reduce pain by 68%, prevent 42% of new opioid prescriptions, and avoid more than half of joint replacement surgeries. Available to 18M people, Hinge Health is trusted by leading health plans and employers, including Land O’Lakes, L.L. Bean, Salesforce, Self-Insured Schools of California, Southern Company, City of Boston, US Foods, and Verizon.

Learn more at http://www.hingehealth.com

What You'll Love About Us

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.

• Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.

• Modern life stipends: Manage your own learning and development

Diversity and Inclusion

We’re committed to building diverse teams that reflect the communities we serve. Visit hingehealth.com/diversity-equity-and-inclusion to learn more about what moves us. 

Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.