Project Manager

The Project Manager is responsible for leading cross-functional team resources to ensure digital strategy, creative, and interactive web development solutions are delivered on-time and on-budget according to defined scope, timeline and cost parameters. Our Project Manager plans, schedules and controls all project activities toward these objectives, applying technical, theoretical and managerial skills to satisfy project requirements, while building positive professional relationships with our clients and team members.

What you'll do

• Develop, maintain and effectively execute project plans and project delivery throughout the life of your projects according to established processes and procedures, utilizing the correct tools, and ensuring success is defined and expectations are met and set
• Establish clear project parameters supporting the success of all internal and client team members
• Own key operational responsibilities and split your time between management and delivery, with the majority of time in delivery of client work
• Contribute to the development of detailed statements of work and project briefs with the support of core team members including Delivery Management leadership.
• Understand and communicate client business needs to the internal project team, creating an environment of transparency for all client and Hero team members
• Forecast, track and manage project budgets, POs and invoices
• Acquire and manage appropriate resources to meet project needs
• Creatively and flexibly cooperate with client and team members to solve problems, resolve scope and budget issues, and ensure we deliver great work
• Communicate and manage the scope of the project, and ensure all project team members are on task, driving them to successful delivery and removing obstacles along the way
• Work closely with project team members to propose solutions for clients’ anticipated needs, promoting high standards of professional integrity, and managing client and internal team performance and dynamics as appropriate
• Create and maintain a project schedule, which defines activities, sequence, dependencies, work effort, duration and associated resource requirements
• Define, implement and monitor quality standards on all project deliverables
• Contribute to continual process innovation, supporting effective delivery of solutions
• Plan and manage internal and external project communications, ensuring effective exchange of project information and deliverables, and achieving clarity and consistency in all communication
• Identify, analyze, prioritize, communicate and mitigate project risks

Who you are

• You have experience as a Digital Program or Digital Project Manager managing website design and development projects
• Demonstrated experience managing and leading multiple concurrent digital projects in the $200k-$400k range, involving cross-functional teams within budgetary and schedule constraints
• You have experience writing Statements of Work and Change Orders
• Ability to manage all phases of a full site redesign projects with website strategy, design and development phases
• It would be ideal if you are familiar with Content Management Systems
• You are execution oriented, with demonstrated experience managing external and internal clients and the ability to manage mid-level clients directly
• Knowledge of project management principles, methods and techniques (i.e., Agile)
• Ability to handle multiple planned and unplanned projects, roles and responsibilities
• You are a meticulous communicator, both written and verbal
• Strong teamwork and interpersonal skills
• Persistent attention to detail, while maintaining overall subject matter expertise in the projects
• Knowledge of software/Internet development lifecycle
• Intermediate to advanced skills in Microsoft Project (or similar) and Microsoft Office (especially Excel)
• Scrum Master certification and/or experience in JIRA a plus

All qualified applicants will receive consideration for employment without regard to race, color, age, marital status, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, medical condition, physical or mental disability, genetic information or military and veteran status.

Who we are

At Hero Digital, we believe the future belongs to the businesses that harness technology to serve human needs. Our unique business approach blends consulting, creative, and technology to deliver new business value by transforming the complete digital customer experience. 

We partner with leading companies like Comcast, U.S. Bank, Zoom, Amazon, Airbnb, Cedars-Sinai, Lucid, Nagase, UnitedHealthcare, Masonite, K Hovnanian, and LPGA to drive business growth across the customer journey. 

Our expert teams partner with business leaders to help them unlock value by identifying the best customers, capturing new market opportunities, and developing new products and services to deliver cost savings and drive profitable growth. 

We’re expanding our talented team of customer experience experts. Our unwavering commitment to our partners' success is one source of our heroic reputation. Our team is the other. 

Core Values:

• Perspective- We solve our clients’ hardest problems with the diverse thinking from everyone in our entire organization of experienced professionals.
• Authenticity- We bring our complete and wholehearted selves forward each day to take on every project with deep respect for our clients and each other.
• Curiosity- We love to solve hard problems by looking in unexpected places, always asking “What if…?” Because that’s where the magic happens.
• Expertise- We take pride in the time and dedication that it takes to be the experts that we are — because that drive is the foundation of our success.
• Optimism- We believe that the best is yet to come, and embrace this mindset that increases creativity, inspiration and happiness.

Above all, Hero Digital is committed to creating an inclusive employee experience that reflects the world we live in today. We’re an equal-opportunity employer that welcomes people regardless of backgrounds, experiences, abilities, and perspectives.