Vice President of Operations

The Vice President of Operations serves a key role on the Release of Information Operations leadership team while aiding in establishing and delivering on the region’s organizational strategic plans. The Vice President of Operations provides direction, leadership and management to the Release of Information Operations Team including Regional Managers and Supervisors. The Vice President of Operations is also responsible for establishing and maintaining communication with new and existing customers to establish and maintain our service offerings. If you are a high achiever with a successful track record of Account Management leadership in operations focused on Health Information Management and/or related markets and seeking to further advance earnings potential and career growth opportunity, this is a great fit. 

You will:

• Provide leadership for a ~200-person service operations organization with ~10 direct reports that focuses on customer satisfaction through Delivery of Excellence and Quality Improvement processes.
• Lead strategic initiatives such as Company technology deployment and support strategies, training requirements and execution, and technical support processes to improve productivity and customer retention.
• Provide regional leadership focused on attracting, developing, and retaining top talent.
• Deliver service contribution margin targets by optimizing service capabilities and variable cost productivity initiatives.
• Ensure ongoing communications with providers and/or Health Information Management Directors in accordance with client contracts and identify opportunities to improve service levels and negotiate service agreements on a regional level.
• Responsible for regional financial performance, quality, and continuous improvement.
• Stay up to date with current and pending laws/regulations pertinent to the industry, while participating in external associations as appropriate.
• Responsible for upholding security and confidentiality regulations, and facility policies and procedures for access and review of all medical records.
• Achieve financial outcomes while establishing and meeting key performance indicators.
• Ensure company has the best people necessary to achieve current and future business needs, including but not limited to, recruiting and selecting new leaders, mentoring existing leaders, and holding others accountable for recruiting and mentoring.
• Develop, implement, and execute on performance plans to encourage and achieve improvement in underperforming areas.
• Lead the day-to-day service delivery operations and success of our customers.
• Utilize resources in the most efficient and cost-effective manner, balancing between centralized, decentralized, and outsourced options.
• Drive associate engagement and build a culture that is aligned with the company’s values.
• Meet or exceed customer expectations while balancing customer needs and wants with what is best for the company.
• Set a high bar for performance.
• Ensure the company maintains a competitive advantage and takes steps necessary to close gaps.
• Champion a data-driven culture on a foundation of continuous improvement.
• Actively participate within the Zone Leadership Team to ensure collaboration and best practice sharing amongst the broader portfolio.
• Full P&L management, including annual and strategic planning cycles.
• Actively participate in industry associations and regulatory engagements to represent Datavant as the premier provider of release of information (ROI) services in the healthcare industry.
• Proven developer/coach of people utilizing transparency and open dialogue to promote a culture of accountability.
• Maniacal focus on key measures combined with a high bias for action.
• Relentlessly protect patient information on behalf of providers, patients, and government entities.
• Consistently represent the highest standard for upholding security and confidentiality regulations, and facility policies and procedures for access and review of all medical records.

What you will bring to the table: 

• Bachelor’s degree in business, engineering, or related field.
• Minimum of 5 years’ experience in healthcare information technology and services or related field.
• Minimum of 5 years’ experience in a leadership role.
• Minimum of 5 years’ experience managing customer relationships.
• Passion in driving client success to the next level.
• Demonstrated ability to lead and develop people and get results through others.
• Ability to organize and manage multiple priorities.
• Ability to work collaboratively across functions and teams.
• Problem analysis and problem resolution at both a strategic and functional level.
• Ability to travel regionally 30%.
• Strong communication skills, both verbal and written.
• Executive presentation skills.
• Ability to work well in a fast-paced, changing environment and is comfortable with ambiguity.
• Negotiation, mediation, and conflict management skills.
• For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.

Bonus points if:

• Master’s degree.
• Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) certification.
• Knowledge of Release of Information in Healthcare.