Are you looking for talents with specialized skills that can add value to your business?Is it difficult to find talent locally because of budget constraints or lack of the specific skillsets you need?How We Can Help You:- Atticus is an offshore managed services provider- We develop great talent and innovative services- We provide expert full time and contract resources for NetSuite, Microsoft Dynamics, ServiceNow, Oracle, SAP, Finance & Accounting, SFDC, Database Administration, Infrastructure/Networking, .Net, DevOps, Mobile developers, Cloud Engineers, Java developers, Ruby on Rails, Python, Big Data, , BA/BSA, QA, Technical Writer, UI/UX and any tech support roles.- We bring a depth of experience and understanding in all areas of applications deployment, analysis, project management and training. - We’ve also built our capability to provide post-implementation services to our partners in the NetSuite ecosystem. Our core service is an automated systems review minus the lengthy discovery calls. Think of it as an MRI for your NetSuite system which spits out a report instantly.- We help Technology Consulting partners, End Users of these technologies, and StartupsWhere We Are and What Our Clients Have to Say:50+ Project Implementations18+ NetSuite Certifications200+ Consultants4 Continents (US, Australia, Asia, Europe)"Atticus has found exceptional people for us FAST. We usually need people immediately and the skillsets that we are looking for ain't easy to find in the US. The new team members we've onboarded has allowed us to grow our practice.."- Glenn M., NetSuite Alliance Partner"We love the team that we hired from Atticus. We found them to be more customer centric and flexible compared to our other remote teams."- Bryan H., ServiceNow Business AppsIf you are looking to build an offshore staffing team or need support with your NetSuite instance, you can contact us at info@atticus.ph

Job description

We are looking for a proactive and detail-oriented NOC Support to ensure seamless network operations and incident responsiveness.You will play a critical role in ensuring high service quality and reliability while fostering a knowledge-sharing culture within the team. This position reports directly to the Head of National Operations Centre (NOC)

Responsibilities:

Maintain NOC's responsiveness to incidents and night time performance to ensure maximum screen uptimes.
Hands-on troubleshooting, coordination, and escalation of customer incidents.
Generate performance and incidents reports as required.
Ensure processes are in place and adhered to.
Cultivate a culture of knowledge sharing within the team.
Ensure customer service and technical support is timely and accurate on a daily basis.
Direct unresolved issues to other levels of support personnel.
Maintain customer and asset database as required.

Qualifications:

Certificate / Diploma / Bachelors level Electrical Engineering or related degree or commensurate with job experience at the same or higher level (Preferred)
Proven work experience as a Support Technical, Support Engineer, Field
Technician, Field Engineer or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Hands on experience with a Support desk and remote-control software
Customer-service oriented with a problem-solving attitude
Excellent oral and written communication skills including high level
attention to detail, together with organizational and time management
skills.
Demonstrates communication skills, with a strong focus on customer
service and quality, and the ability to maintain confidentiality at all times.
Analytical and decision-making skills able to identify problems, recognize
patterns and develop solutions.
Able to work independently and as part of a dynamic team maintaining a
positive can do attitude at all times.