Salesforce Administrator

Description

Salesforce Administrator

What We Seek

The Salesforce Administrator is responsible for the administration of Salesforce; this includes system configuration, (maintenance, system enhancements/upgrades, etc.), creation of reports and dashboards, end-user training and data integrations, monitoring the end user case queue, and ensuring data hygiene and integrity. This position also will be the main Omni Channel administrator, and will be responsible for maintaining all configuration related to Omni Channel, integrations with VOIP and Live Chat. This role collaborates with functional leaders to identify, define, and implement changes and enhancements to meet business requirements in a dynamic, high-growth environment.

The ideal candidate will have exceptional technical, analytical and problem-solving skills and be comfortable interacting with all levels of the organization. We are seeking a self-starter, with a bias towards action, who can recognize and make process improvement recommendations. You will identify new and creative opportunities to leverage Salesforce to support additional business processes or functions. You will also be motivated, team oriented and passionate about Salesforce technology.

While this is a remote position, we strongly prefer candidates based in Pittsburgh, the greater Pittsburgh area, or the Northeast United States to facilitate occasional in-person collaboration.

What Your Day Will Look Like

• Responsible for configuration, design, functionality and end-user support of the Salesforce platform.
• Configure and maintain custom objects, record types, fields, page layouts, formulas, data validation rules, triggers, custom workflows, approval processes, installed packages, etc. within Salesforce.
• Maintain user roles and profiles, security settings, access settings, etc. (User Profiles, Role Hierarchy, Account Teams, Sharing Rules and Security).
• Establish and implement change control and best practices with regard to system maintenance, configuration, development, testing, data integrity, etc.
• Engage with business stakeholders to gather & analyze requirements and propose solutions that leverage Salesforce functionality. Translate approved solutions into actionable deliverables, ensuring high levels of quality, accuracy and process consistency.
• Manage data imports, database de-duping and cleanup.
• Manage the integration of applications connected to Salesforce.
• Identify production risks and areas for improvement; prioritizes, designs and facilitates successful implementation and adoption of new processes.
• Support the Operations team in cross-functional projects and strategic changes to systems and processes.
• Collaborate with business stakeholders to drive high levels of data integrity and operational reliability of our standardized business analytics, tools and processes.

What Should Be in Your Backpack

• Minimum of 5 years of demonstrated Salesforce.com project experience
• Demonstrate a high familiarity with Service Cloud and Omnichannel
• Strong understanding of data structures and data modeling.
• Strong organizational/time management skills
• Ability to prioritize work and meet deadlines in a fast-paced environment.
• Flexible with a demonstrated ability to embrace and manage change in a dynamic work
• Relevant Salesforce certifications

What Gives Us Purpose
Others teach what; we teach why. For over 25 years, Carnegie Learning has developed solutions that help students achieve Aha moments and set them up for long-term learning success. We’re driven to find new, better ways to support teachers and reach more students, so we put our leading cognitive science research and real-world insights into solutions for how students think, learn, and do their best. This is a key part of our commitment to helping teachers spark student curiosity.  As a Carnegie Learning team member, you’ll work alongside a team of passionate individuals dedicated to making a real difference in the lives of students and educators. 

What We Provide
Holistic Wellbeing

• An inclusive range of Health Insurance options
• Short-Term and Long-Term Disability Insurance at no cost to you
• Access to Headspace at Work with no added cost, empowering you to enhance your mental health

Fostering Joy

• Flexible work arrangements with our Work From Anywhere Policy
• Your Time, Your Way - paid time off that you can use as you see fit to recharge and nurture your personal life

Empowering Parenthood 

• Paid Parental Leave 
• Reduced working hours on full pay for soon-to-be and new parents
• Free access to CL products for employees and their children

A Place for Connection

• Quarterly Wellness Incentives
• Monthly employee activities + recognition program
• 9 Employee Resource Groups

What We Believe
We celebrate the unique attributes, characteristics, and perspectives that define each person's individuality. This fusion of perspectives enriches our collective knowledge, fosters innovation, and empowers us all. Together, we can collectively and more effectively address issues that face our business and industry. 

If our commitment to building an inclusive workplace resonates with you, we invite you to join our mission and welcome you to apply with us. Carnegie Learning is an Equal Opportunity Employer.

Qualifications