Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Customer Success Specialist, Weather B2B - Remote (Canada or US)

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Senior (5-10 years)
Work from: 
Minnesota (USA), United States

Pelmorex Corp logo
Pelmorex Corp Information Technology & Services SME https://www.pelmorex.com/
201 - 500 Employees
See all jobs

Job description

ARE YOU INTERESTED IN A WORKPLACE THAT HAS...

Remote Work Environment 💻
Summer Hours 🌞
Retirement Savings Plan. Plan for your future with us! 💸
Paid Vacation Days Off (in addition to Personal Days) 🌅
An IDEAS (Inclusion, Diversity, Equity, Awareness, Solidarity) team ⚖️
Weather is inclusive, we will be too. Our IDEAS team is committed to making this happen!

📣HAVE WE GOT YOUR ATTENTION? WANT TO LEARN MORE?

Read about us here! (spoiler alert… we are the home of The Weather Network )📍Canada’s #1 most trusted brand in media for the third year in a row!

WHY WE NEED YOU? GLAD YOU ASKED...

Make a direct impact on our client's success! This position is pivotal in building strong relationships with our B2B customers, from initial onboarding to ongoing account management. You'll be at the forefront of delivering innovative data solutions, ensuring projects stay on track through effective project management and collaboration with diverse stakeholders. Your focus on exceptional customer service will foster trust and drive client satisfaction and retention. We're seeking a driven individual with 3+ years of account management experience and a passion for growth, or experience in the weather industry with demonstrable achievements.

Please note that despite being a remote role, it requires you to be located in and eligible to work in either of the 2 countries (Canada or the United States of America). Please note we are unable to sponsor or take over sponsorship of an employment Visa.

WHAT IS THE DAY TO DAY LOOK LIKE
  • Act as the key point of contact for clients, partnering with the sales team to deeply understand their needs and translate them into actionable plans.
  • Become a recognized expert on Pelmorex's Weather B2B product suite, proactively identifying upsell opportunities that contribute to revenue growth.
  • Empower Weather B2B clients by collaborating with sales to provide effective onboarding, training, and ongoing support.
  • Drive client retention and growth by delivering exceptional service and building strong relationships.
  • Confidently communicate complex technical concepts to diverse audiences, ensuring clear understanding and alignment.
  • Own the project lifecycle for Pelmorex’s B2B Weather Solutions and custom client projects, ensuring on-time and within-budget delivery and ongoing client satisfaction.
  • Cultivate and manage key relationships with clients and stakeholders, fostering collaboration and trust.
  • Maintain meticulous project and process documentation to ensure transparency and facilitate effective communication
  • Conduct thorough client meetings to gather detailed requirements and ensure project success.
  • Proactively monitor project performance, analyzing progress against goals and identifying opportunities for optimization.
  • Your primary focus will be ensuring our clients' success. By translating your deep understanding of our products into seamless project delivery, you'll directly contribute to the value we provide.

    • Roles, responsibilities and duties may evolve and change over time.

    WE ARE HOPING YOU HAVE
  • 2-5 years of relevant client relationship experience
  • 1+ year(s) of experience working with data analytics and/or weather products
  • Strong verbal and written communication skills, ability to effectively translate technical language to non-technical stakeholders.
  • Strong analytical mindset and data driven decision making

    • YOU ARE MADE FOR THIS IF YOU...
  • Are passionate about your clients and delivering the best solutions for them.
  • Do not focus on what is simple or complex, but what is effective.
  • Enjoy building relationships and creating order in chaos.
  • Learn new concepts and technology quickly and are agile and adaptable to change.
  • Ability to work in a fast paced startup environment and are not afraid to roll up your sleeves and get your hands dirty during execution times.
  • Are a natural problem solver and a solutions oriented thinker.

    • DON’T MEET ALL THE REQUIREMENTS? DON’T WORRY…
    Not all applicants will have skills that match a job description exactly. Pelmorex values and welcomes diverse experiences. While having “desired” qualifications makes for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Pelmorex. We are always looking for people who will be a culture add (yup, that's right, we don’t subscribe to culture fit, we want you to add to what we think is an amazing culture and work environment

    INTERESTED? IT GETS BETTER….
  • Open and transparent communication, including All Hands Meetings with our CEO
  • Frequent employee pulse surveys 📝 we value your feedback so we can continue to make Pelmorex a great place to work!
  • While we encourage 1:1 conversations, we recognize that not everyone is comfortable with speaking up 🗣 We have an anonymous reporting platform (Speakfully) to ensure everyone’s voice is heard
    • OUR PROMISE TO YOU...

    We’re highly focused on doing the right thing.
    We’ll discuss issues and timelines professionally, so you have the time you need to do the best work you can
    You will see the result of your work pushed out to real users quickly
    We’re a team that enjoys learning new technologies and we’re open to trying new things
    We’ll try our best not to bog you down with boring meetings

    Through constant innovation and entrepreneurship, Pelmorex has grown to reach consumers around the globe, has become one of the largest weather information providers and has broken new ground in providing data solutions and insights to businesses. Through harnessing the value of weather, Pelmorex is driven to make the world smarter and safer for consumers and businesses.  #youwanttoworkhere

    Required profile

    Experience

    Level of experience: Senior (5-10 years)
    Industry :
    Information Technology & Services
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Account ManagementProject ManagementData MiningStakeholder CommunicationsEmployee OnboardingSmall Business SalesLanguage Translation

    Other Skills

    • Customer Service
    • Communication
    • Analytical Thinking
    • Relationship Building
    • Collaboration
    • Adaptability
    • Problem Solving
    Are you interested?

    Customer Success Associate Related jobs

    See more Customer Success Associate jobs