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Technical Support Representative

Remote: 
Full Remote
Contract: 
Salary: 
38 - 38K yearly

VS Media logo
VS Media SME https://www.vsmedia.com/
51 - 200 Employees
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Job description

Technical Support Representative 

 

Founded in June 1996,  VS Media is an industry leader specializing in highly interactive, high-traffic, live video chat websites. Spanning the globe with over 200 million visitors per month and 80 million ads per day, we provide a platform for adults to discover new kinds of interactive content through live video and chat services. Our size and scale stretches across every continent, delivering powerful technology to enhance our clients’ online presence. From streaming live video to billing solutions to gamification development, we leverage the latest technology to provide the best digital experience possible.

 

About the Job

 

As we are an internet-focused tech company, please note that we do manage adult-oriented content. This position directly involves working around such explicit material on a regular basis, therefore it is imperative that the ideal candidate have no issue with this aspect of the business. Please take a look at our website flirt 4 free for an example. VS Media understands and respects that such content is not suitable for all applicants.  

 

This is a fully remote position for applicants ONLY in AZ, CA, CO, IN, NY, OK, TN, AND TX.

 

General Responsibilities 

 

This position will be responsible for providing technical assistance to customers and clients by resolving basic technical issues and providing troubleshooting support.  Success in this role requires a tech-savvy and customer-focused individual with strong interpersonal and communication skills, the capacity for independent judgment and discretion, as well as exceptional critical thinking and problem-solving abilities.

 

Primary Responsibilities

 

  • Troubleshoot and resolve basic technical issues related to computer systems, software applications and networks. 
  • Offer exceptional technical assistance to customers via phone, email and chat, ensuring a high level of customer satisfaction.
  • Use exceptional communication and interpersonal skills to guide customers and clients through step-by-step solutions, using remote access tools when applicable.
  • Utilize critical thinking skills to troubleshoot and resolve issues efficiently, ensuring a customer-friendly experience.
  • Escalate complex issues to higher-level support or relevant departments as necessary.
  • Maintain and follow up on open tickets to ensure timely resolution and customer satisfaction.
  • Accurately document all interactions and technical solutions in the company’s ticketing system.
  • Document common issues and solutions to contribute to internal databases.
  • Stay informed about product updates and system changes, sharing relevant information with cross functional teams to enhance overall support and prevent information silos.
  • Work closely with other technical support team members to share insights and improve the technical support process.
  • Collaborate with cross-functional teams to address customer and client needs 

 

Minimum Qualifications and Requirements

 

  • 6+ months of technical support-based experience
  • Exceptional written and verbal communication skills
  • Strong typing skills 
  • Excellent critical thinking and problem-solving abilities
  • Applicants must be comfortable with working around adult content

 

VS Media provides a variety of health and wellbeing benefit programs including:

 

  • Medical, dental and vision (eligible on the first of the month following a 30 day waiting period) with a generous ER contribution
  •  401K with company match
  • Generous, employer funded life insurance with additional, elective options for increased coverage 
  • Voluntary accident insurance 
  • Long-term disability subject to eligibility 
  • Paid vacation and sick time in addition to annual personal days (eligible after a 90 day introductory period)
  • 10 paid company holidays per year
  • Employee resource program, employee recognition program, gym benefit ( following an eligibility period) and an employee referral program
  • Two paid Office Closures per year


We will consider qualified applicants with a criminal background.


Principals ONLY!


CCPA Notice at Collection for California Employees and Applicants

Effective Date: January 1, 2023

Drafted and Updated: October 27, 2022

 

VS MEDIA, INC. collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

  • Identifying information, such as your full name, gender, date of birth, and signature.
  • Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status.
  • Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information.
  • Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN).
  • National identifiers, such as SSN, passport and visa information, and immigration status and documentation.
  • Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes.
  • Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records.
  • Financial information, such as banking details, tax information, payroll information, and withholdings.
  • Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information.
  • Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks.
  • Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.
  • Sensory or surveillance information, such as COVID-19 related temperature checks and call monitoring and video surveillance.

 

The Company collects Personal Information to use or disclose as appropriate to:

  • Comply with all applicable laws and regulations.
  • Recruit and evaluate job applicants and candidates for employment.
  • Conduct background checks.
  • Manage your employment relationship with us, including for:
    • onboarding processes;
    • timekeeping, payroll, and expense report administration;
    • employee benefits administration;
    • employee training and development requirements;
    • the creation, maintenance, and security of your online employee accounts;
    • reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill;
    • workers' compensation claims management;
    • employee job performance, including goals and performance reviews, promotions, discipline, and termination; and other human resources purposes.
  • Manage and monitor employee access to company facilities, equipment, and systems.
  • Conduct internal audits and workplace investigations.
  • Investigate and enforce compliance with and potential breaches of Company policies and procedures.
  • Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company.
  • Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance.
  • Perform workforce analytics, data analytics, and benchmarking.
  • Administer and maintain the Company's operations, including for safety purposes.
  • For client marketing purposes.
  • Exercise or defend the legal rights of the Company and its employees, affiliates and agents.


To view our applicant/employee privacy notice visit https://www.vsmedia.com/live-cams-pp-employees.php

 

If you have any questions about this Notice or need to access this Notice in an alternative format due to having a disability, please contact hr@vsmedia.com or at 1-800-685-9236.

 

     


    Compensation$20/hr

    Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Other Skills

    • Customer Service
    • Communication
    • Troubleshooting (Problem Solving)
    • Typing
    • Critical Thinking
    • Problem Solving
    • Social Skills

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