Job description

Job Summary:

This Customer Service role is a part-time position M-F from 9am to 1pm. The position is responsible for providing TruBridge Contact Center Support to clients Early Out Service patients.

Essential Functions for Customer Service Representative

In addition to working as prescribed, specific responsibilities of this role include:

Responsible for consistently meeting production standards for inbound and outbound calls
Responsible for consistently meeting quality assurance standards.
Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer
Updates job knowledge by participating in company offered education opportunities and gains proficient knowledge and understanding of services and information systems.
Protects customer information by keeping all information confidential.
Processes miscellaneous paperwork and documentation.
Effectively communicates with callers to for account resolution by assisting individuals with medical billing questions, financial assistance programs, setting up payment plans and processing payments while maintaining a professional level of customer service
Schedules call backs as needed.
Be a collaborative team member.

Assist with additional tasks as assigned by supervisor or call center management.

Minimum Requirements:

Education/Experience/Certification Requirements

Ability to work 9am CST to 1pm CST M-F ONLY
Excellent communication (written and oral) and interpersonal skills.
Strong organizational, multi-tasking, and time-management skills.
Must be detail oriented and able to follow through on issues to resolution.
Must be able to act both independently and as a team member.
High School Diploma or equivalent combination of education and relevant experience needed.

Why join our team?